McDonald's

3.7
927 reviews
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Business Details

828 W Main St, New Holland, PA
17557, United States
(717) 661-3947
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
828 W Main St, New Holland, PA
17557, United States

Hours

Reviews

3.7
927 reviews
5 stars
373
4 stars
226
3 stars
161
2 stars
47
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes, particularly during busy hours.

Food Quality

While some customers praised the food as hot and fresh, many others complained about cold or improperly prepared items.

Staff Attitude

Feedback on staff behavior was mixed; some customers appreciated friendly service, while others encountered rude or dismissive attitudes from management.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and food preparation areas, with some customers noting dirty tables and floors.

Overall Experience

Customer experiences varied widely, with some expressing satisfaction and loyalty, while others vowed never to return due to repeated issues.
  • PP
    Paige Perri
    1 day ago
    1.0
    I’m really disappointed with the service at this McDonald’s. When I walked in, there was no one at the front counter, even though I could see three employees in the back. One employee looked at me several times and completely ignored me. I had to flag down another worker just to get help, and when I explained that both my meal and my brother’s meal were missing items, she walked away without responding or engaging with me at all. The person who finally came out to help seemed confused, even after I clearly explained what was missing. Nobody was friendly, and the whole interaction felt careless and unprofessional. Unfortunately, this isn’t the first time I’ve had issues at this location, and today just confirmed that the service here is consistently bad.
  • RH
    Rain Haun
    Nov 6, 2025
    2.0
    the morning crew needs some work. i've never in my life went to a mcdonald's at 10:28 and wasn't able to order lunch let alone be told THEY DONT EVEN HAVE LUNCH DOWN YET??? i called again at 10:31 after leaving to speak to a manager and asked why there mcdonalds is different, and she gave a mediocre excuse and continued to tell me they STILL didnt have breakfast up and this east 10:33. Ridiculous. Afternoon crew is amazing though! always kind, fast, and reliable. i'm a previous manager of mcdonalds. This needs fixed, and this isn't the first time i've had this issue at this mcdonalds
  • LW
    Lori Wertz
    Oct 20, 2025
    4.0
    Food was hot and service was great!
  • TF
    Trish Fellenbaum
    Oct 18, 2025
    1.0
    No ketchup in lobby to dispense in cups anymore, and if the container for the packets is empty it takes forever for someone to acknowledge you need something. Employees just flat out ignore you l.
  • 4N
    4 Nine
    Sep 27, 2025
    1.0
    Appreciate the utensils and syrup but both are totally useless when you do not give me pancakes to go with them. I can see forgetting an item but how do you forget pancakes when someone orders PANCAKES?! How do you even bag an empty container?? I’m not driving 20 minutes back for this. Comprehension level 0. Do better!
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM every day.

Does this McDonald's offer delivery services?

Yes, delivery is available every day from 5:00 AM to midnight through their online ordering platform.