McDonald's

3.7
932 reviews
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Business Details

828 W Main St, New Holland, PA
17557, United States
(717) 661-3947
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
828 W Main St, New Holland, PA
17557, United States

Hours

Reviews

3.7
932 reviews
5 stars
374
4 stars
227
3 stars
161
2 stars
47
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

While some customers praised the food as hot and fresh, many complained about cold items and incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and food prep areas.

Staff Performance

Mixed feedback on staff friendliness; some employees were noted as pleasant while others were described as dismissive or unprofessional.
  • JW
    Jessica Witmer
    Dec 9, 2025
    1.0
    If I could do zero stars I would. Ordered a large soda with extra ice. When the employee grunted and handed it up me there was about an inch of space between the lid and where the soda started. And the employee was beyond rude. First, fill up the damn cup. I'm paying for a full cup. Second, if you hate your job that much, quit! This chick should be fired. She's terrible. But apparently that's this generation. None if them gave customer service or people skills. Will never go here again.
  • LH
    Loren Hurst
    Dec 4, 2025
    1.0
    Suuuuuuuper slow service
  • EW
    Emma Wissler
    Dec 2, 2025
    1.0
    Literally not much else to be said…
  • DS
    Drew Staxx
    Nov 25, 2025
    5.0
    Shout out to Gianna in the mornings very nice and personable. Great food, great employees made my day and made me want to come back : )
  • PP
    Paige Perri
    Nov 23, 2025
    1.0
    I’m really disappointed with the service at this McDonald’s. When I walked in, there was no one at the front counter, even though I could see three employees in the back. One employee looked at me several times and completely ignored me. I had to flag down another worker just to get help, and when I explained that both my meal and my brother’s meal were missing items, she walked away without responding or engaging with me at all. The person who finally came out to help seemed confused, even after I clearly explained what was missing. Nobody was friendly, and the whole interaction felt careless and unprofessional. Unfortunately, this isn’t the first time I’ve had issues at this location, and today just confirmed that the service here is consistently bad.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM every day.

Does this McDonald's offer delivery services?

Yes, delivery is available every day from 5:00 AM to midnight through their online ordering platform.