Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.2
436 reviews
5 stars
243
4 stars
113
3 stars
40
2 stars
16
1 star
24
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, but there were complaints about cold items and incorrect orders.
Service Speed
Many reviews praised the quick service, especially in the drive-thru, although some customers experienced long waits and order issues.
Staff Friendliness
The staff was often described as friendly and welcoming, though there were instances of rudeness reported.
Cleanliness
The restaurant was frequently noted as clean and well-maintained, although some customers reported unsanitary conditions in the bathroom.
Order Accuracy
Several customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in this area.
- MMMiss MishkaOct 14, 20255.0Food is always excellent and the staff are great.
- KBKen BreetzSep 10, 20255.0This is probably the best Wendy's in New Castle. The service is very friendly.
- FDFrank DidianoAug 3, 20251.0Made the mistake of stopping in this Wendy’s tonight after an hour and a half drive home for a bite to eat. Ordered a Crispy chicken sandwich meal. Get to the window and the bill is $11.01. Hand the young lady a twenty. She gives me my change, a five and all the rest is change. Says real fast, sorry we ran out of ones and before that can register in my mind closes the window and looks down. I choose my battles and figure money is money and move forward because there are cars behind me. Get my order, pull up to the light on Wilmington road reach into the bag to snag a couple of fries and find they are not even luke warm. I should’ve turned around and went in to the store and returned the order but I was tired. I get home nuke the fries open the sandwich take two bites and throw it away. It either sat on the warmer forever or was fried once before. It tasted old. Never ever go back to the Wendy’s on Wilmington Road in New castle. It irritated me so bad I’m up at 3:00am writing this review. Horrible experience!!!!!!!
- SCsarah clarkJul 16, 20255.0We love Wendy's! Good good and very fast and efficient!
- MGMarilyn GrubbJun 1, 20251.0I went through drive thru ordered a baked potato and the bacon cheeseburger biggie meal. Got the third time in 5 weeks they forgot to put something in my bag. This time it was the bacon cheeseburger and the nuggets were cold and dried out. This is definitely the last time I go there.
Frequently Asked Questions About Wendy's
Is New Castle Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in New Castle, PA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter New Castle, PA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (724) 658-1333.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does New Castle Wendy’s serve breakfast?
Yes, this Wendy’s location in New Castle, PA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's location in New Castle currently open?
Yes! Wendy's in New Castle is open and committed to serving quality food daily via dine-in, drive-thru, and delivery.
What are the drive-through hours at the New Castle Wendy's?
Drive-through hours are from 6:30 AM to 10:00 PM Monday through Thursday and Sunday, and 6:30 AM to 11:00 PM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, the New Castle Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's in New Castle?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through an app?
Yes, you can order via the Wendy's mobile app or online at order.wendys.com.
How can I contact the New Castle Wendy's for feedback or questions?
You can call the location directly at (724) 658-1333 or reach Customer Care via their website or by phone at 888-624-8140.
Are Wendy's gift cards available at this location?
Yes, gift cards are available in-restaurant, through various retailers, and online at wendysgiftcards.com.
What nearby places can I visit along with Wendy's in New Castle?
Nearby you can visit GetGo gas station, Giant Eagle supermarket, and local restaurants like El Canelo Mexican Restaurant and Soni's Italian Restaurant.
Are there any nearby service places I can use when visiting Wendy's in New Castle?
Yes, nearby services include Enterprise Rent-A-Car, Coinstar for financial services, and several automotive dealers like Preston Honda and G.O. Crivelli Automotive.
What entertainment options are close to Wendy's in New Castle?
You can enjoy fun at Colonial Lanes bowling alley or grab coffee at Peet's Coffee and Tea near Wendy's.