Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Castle, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
681 reviews
5 stars
316
4 stars
142
3 stars
84
2 stars
43
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Order Accuracy
Many reviews highlighted consistent issues with order accuracy, with customers receiving incorrect items or missing components.
Staff Friendliness
While some customers praised individual staff members for their kindness, overall staff demeanor varied, with reports of rudeness and lack of attention.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues, including unsanitary conditions and poorly maintained facilities.
Product Quality
Feedback on food and drink quality was mixed, with some customers enjoying the offerings while others found them stale or poorly prepared.
- JTJames TolesNov 15, 20251.0I have never wrote a review in my life. But after my experience at this location I figured I would say something. Place was busy like most Dunkins are. Girl that took my order really didn't seem to listen when I ordered. Got a latte and two turkey sausage,egg, and cheese English muffins was my order. Which came to 15 bucks. Didn't think much when I ordered my latte. I said hot but I don't think she was listening. While waiting for my food that took a good 10 mins to get. One worker stated that there was a funky smell.. another coworker spoke up and stated "its probably those ambulance drivers." Her coworker started to laugh and to have her shush real quick. This establishment back when it opened ran alot smoother and the workers seemed to care and not make rude comments. Latte finally comes up and its an iced one. Sandwiches were not up yet with almost 10 mins have gone by and others have placed orders and got their hot food after mine. Told the worker I wanted a hot latte. She kind of gave an attitude and said well I can make another. At this point I just took it and asked for the sandwiches. After leaving the sandwiches were even the wrong ones. This place needs to do better. The blatant disrespect for Healthcare workers shows the quality of individuals that are employed there.
- JJJennifer Shields (Jen)Nov 7, 20255.0Service is quick n food is fresh n staff is wonderful
- DVDeborah VitulloOct 27, 20251.0Don’t bother walking in. They’ll literally walk past you at the counter, look at you, and not even acknowledge your presence. Not even a “we’ll be with you in a minute”. Both times I’ve been to this location, my experience has been the same & after several minutes of this, I’ve walked out. I’ll stick with the other locations from now on. Do better.
- CACathy AllshouseOct 11, 20251.0Ordered avocado toast with bacon. Was given untoasted bread with avocado and no bacon. Fail. Big fail. Taking pride in your job has gone by the wayside. It's about speed now instead of quality.
- MMMissie30 innc (Missie)Sep 16, 20255.0Out of the three Dunkin's in the area This one is the best! Most of the employees know my order as soon as I say goodmorning in the drive thru my drinks start loading on the screen. The coffees are always great . I will go out of my way to come to this specific Dunkin'
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in New Castle, PA?
Dunkin' New Castle is open daily from 4:30 AM to 10:00 PM.
Does Dunkin' offer delivery or curbside pickup services at this location?
Yes, this Dunkin' location offers delivery services and curbside pickup is not available.
What types of meals are served at Dunkin' New Castle?
Dunkin' serves breakfast, brunch, and lunch meals.
What are some of the specialty items available at Dunkin' New Castle?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there any seasonal beverages or specials currently available?
Yes, Dunkin' is featuring holiday drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Does Dunkin' New Castle have a drive-thru?
Yes, this location offers a drive-thru service for convenient ordering.
What payment methods are accepted at Dunkin' New Castle?
They accept debit cards and credit cards as payment options.
Is free Wi-Fi available at this Dunkin' location?
Yes, Dunkin' New Castle offers free Wi-Fi to customers.
Which nearby places can I visit before or after enjoying Dunkin'?
Nearby places include Trinity Episcopal Church, New Castle Public Library, and The Majestic hotel, all great for sightseeing or additional activities.
Can customers access banking services near Dunkin' New Castle?
Yes, Huntington Bank ATM (Drive-Up) and First National Bank are nearby, convenient for banking needs.
Are there other dining or cafe options close to Dunkin' New Castle?
Fancy Strawberry Cafe and Baskin-Robbins are nearby spots for cafe treats or ice cream after your visit.