Business Details
About
Mexican Restaurant
Chipotle New Castle - PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
140 reviews
5 stars
47
4 stars
20
3 stars
9
2 stars
12
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were inconsistent, with reports of friendly staff but also instances of rudeness and poor management.
Food Quality
Many customers reported issues with food quality, including undercooked ingredients, incorrect orders, and unsanitary conditions.
Cleanliness
Multiple reviews highlighted a lack of cleanliness in the dining area and kitchen, with dirty tables and overflowing trash noted frequently.
Timeliness
Customers frequently complained about long wait times for both in-store and online orders, with some waiting over an hour for their food.
Portion Sizes
Several reviews mentioned small portion sizes and inconsistency in the amount of food served, leading to dissatisfaction with value for money.
- KKKennethNov 10, 20255.0Excellent service and friendly staff! Impeccable costomer service. Fast and professional, definitely one of my go to's for a quick bite!
- MSmadison spohnOct 26, 20251.0Poor costumer service/staff. Unclean environment. Very disappointed in our experience and upset we wasted our money. Would not go there again!
- KAKenneth AndersonOct 20, 20255.0Always good
- RNRalph NeopolitanOct 13, 20251.0Chipotle 10-13-25 I visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably won’t be back. Pictures available if anyone is interested. Chipotle 10-13-25 I visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably won’t be back. Pictures available if anyone is interested.
- FFFredOct 10, 20251.0I got half a scoop of meat measure out and was told it was a full serving.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in New Castle, PA offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at 2541 W State St, New Castle, PA?
Chipotle is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle New Castle?
You can order online via the Chipotle website or their app using the provided ordering links.
Does Chipotle in New Castle, PA have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn free food and access exclusive offers.
What is the phone number and email address to contact Chipotle New Castle?
You can reach Chipotle New Castle at +1 724-598-9676 or via email at PA.4946.NewCastle@chipotle.com.
Where is Chipotle Mexican Grill located in New Castle, PA?
It is located at 2541 W State St, Lawrence, New Castle, PA 16101, USA.
Which nearby restaurants can I visit before or after dining at Chipotle New Castle?
Nearby restaurants include Kings Family Restaurants, Ruby Tuesday, Bob Evans, Arby's, Wendy's, and McDonald's, offering a variety of American and fast food options.
Are there any nearby stores where I can shop after visiting Chipotle?
Yes, nearby shopping options include Dollar Tree for discounts and party supplies, Harbor Freight Tools for hardware, PetSmart for pet needs, and Staples for office supplies.
What entertainment or fitness facilities are near Chipotle Mexican Grill in New Castle?
Nearby you can find Planet Fitness for gym and fitness, and Union Square - GameStop, a video game store and arcade for entertainment.
Does the Chipotle location have any social media or online presence for updates and specials?
Yes, Chipotle is active on LinkedIn, Facebook, Pinterest, YouTube, Twitter, and Instagram to provide updates and specials.