Chipotle Mexican Grill

3.0
145 reviews
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Business Details

2541 W State St, New Castle, PA
16101, United States
(724) 598-9676
https://locations.chipotle.com/pa/new-castle/2541-w-state-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4946
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About

Mexican Restaurant
Chipotle New Castle - PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2541 W State St, New Castle, PA
16101, United States

Hours

Reviews

3.0
145 reviews
5 stars
48
4 stars
21
3 stars
10
2 stars
13
1 star
53

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported dirty tables, overflowing trash, and unclean food preparation areas.

Service Quality

There were numerous complaints about poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently mentioned issues with food quality, including undercooked ingredients, missing items, and stale food.

Staff Attitude

Several reviews highlighted a lack of friendliness and professionalism among staff, with some customers feeling ignored or unwelcome.

Inconsistency

The overall experience varied greatly, with some customers praising the food and service while others had extremely negative experiences.
  • GH
    Genevieve Hirth
    Dec 10, 2025
    5.0
    Love it
  • MD
    Misty Doane
    Dec 1, 2025
    1.0
    There was one other customer on the restaurant, five employees behind the counter, and every table was dirty but one. There were dirty baskets and trays stuffed in the garbage area, the garbage was chuck full, and the silverware area was messy. I stepped up to order and there were two bins of beans that were nearly empty, dry, and crusted over - I had to choose black beans. Not only that, but the sour cream was spoiled. There was also a very racial statement made by a crew member behind the counter. My overall impression? I won't eat here again, which stinks, because I love Chipotle.
  • SS
    Sam Schwabenbauer
    Nov 24, 2025
    2.0
    ...guys...come on now. :(
  • KK
    Kenneth
    Nov 10, 2025
    5.0
    Excellent service and friendly staff! Impeccable costomer service. Fast and professional, definitely one of my go to's for a quick bite!
  • MS
    madison spohn
    Oct 26, 2025
    1.0
    Poor costumer service/staff. Unclean environment. Very disappointed in our experience and upset we wasted our money. Would not go there again!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in New Castle, PA offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 2541 W State St, New Castle, PA?

Chipotle is open daily from 10:45 AM to 11:00 PM.