Arby's

4.0
535 reviews
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Business Details

2539 W State St, New Castle, PA
16101, United States
(724) 657-0667
http://www.arbys.com/locations/us/pa/new-castle/2539-w-state-st/store-7130
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2539 W State St, New Castle, PA
16101, United States

Hours

Reviews

4.0
535 reviews
5 stars
243
4 stars
162
3 stars
73
2 stars
19
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food freshness and preparation, with some customers receiving cold or poorly made items.

Service Issues

Frequent complaints about slow service, incorrect orders, and rude staff, particularly in the drive-thru.

Cleanliness

Inconsistent cleanliness reported, with some locations noted as very clean while others described as filthy.

Customer Experience

Positive feedback on friendly staff and good customer service, but many customers experienced significant issues.
  • KZ
    Ken Zatchok
    3 days ago
    5.0
    Always good
  • SS
    SMH
    Dec 24, 2025
    1.0
    I came at 4:30, they close at 6:00 because it's Christmas Eve, I tried to order my beef and cheddar and the lady said that it would be a 10 minute wait for the beef because they ran out and asked if that was okay. I said yes that that is okay and then it got awkwardly quiet. She then said "yeah we ran out of beef because we close soon" She then asks again if I want to wait, I already told her once that yes I do want to wait, so I just said never mind. Y'all were still open for an hour and a half. I just got off a 10-hour shift and just wanted dinner. Y'all still had 1.5 hrs to go!
  • JW
    Jerick Wallace
    Dec 8, 2025
    1.0
    Fries are nasty and have been sitting out. Chicken was ok but a 3 piece meal for over $10 and the fries are not fresh is not cool
  • DS
    Derek S
    Dec 5, 2025
    5.0
    Very nice staff and good food.
  • JJ
    Joe
    Nov 13, 2025
    4.0
    HipHip for potato cakes !
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