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Arby's

4.2
(641 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1617 Freeport Rd, Natrona Heights, PA
15065, United States

Hours

Reviews

4.2
641 reviews
5 stars
361
4 stars
166
3 stars
63
2 stars
13
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted rudeness and inefficiency.

Food Quality

The food was generally well-received, with many customers enjoying the freshness and taste, although there were complaints about overcooked items and missing orders.

Operational Issues

Several reviews highlighted problems with closing times and order accuracy, indicating a need for better management and communication.

Cleanliness

The restaurant was frequently described as clean, contributing positively to the overall dining experience.

Drive-Thru Experience

The drive-thru service was often criticized for being slow, despite some customers appreciating the accuracy of their orders.
  • JE
    John Evans
    4 days ago
    5.0
    Excellent service and great prices
  • CK
    Carm Kaminski
    Jan 12, 2026
    2.0
    I stopped at Arby’s Natrona Heights and ordered a roast beef Ruben as I’ve done the last 5 years. The person taking orders told me it’s not on the menu which I know that but explained I get the roast beef but charged the regular price but she still wouldn’t do it! Well won’t be returning I’ve never had an issue before.
  • SC
    Susan Costantino
    Jan 9, 2026
    5.0
    The staff here are so friendly and professional! It seems to be run very efficiently. The restaurant was clean, and the food was great.
  • WC
    West Clark
    Jan 9, 2026
    5.0
    Big shout out to Danny, he was very patient with us and treated us very well
  • MG
    Mike Gingery
    Dec 29, 2025
    1.0
    Well for some reason my last review did not go thr1 weough. Okay first it's December 29th and it was at 7:30 we went to order our food my 11 year old like we have for the last 11 years the website and the sign on the door clearly states that they close at 9:30 not 7:30. And this is not the first time this has happened to us 2 weeks ago we showed up at 8:00 and guess what closed. Are there any adults that run the place check in on them from time to time ? Because the young person who was actually there tonight he is not a very nice young man when it comes to customer service we have dealt with him before and I welcome to dairy Queen not what do you want but if you're one of his boys he'll definitely hook you up but of course it's 7:30 the door is locked and the sign is not on and I don't know if it was closed before I got there so I'd like to know why they get to pick and choose when they want to stay open and when they close is it just because they don't have a lot of people coming in and they could just turn the sign off lock the door and not do anything and get paid until it's time to close? And to add insult to injury we went over to Arby's which I am 100% fine giving him my money and of course dairy Queen's Right next door my son and I drive by sign says closed I mean the open side is not on but the sign is still off it does not say open but there's a young man in a young girl hanging out inside laughing with a young man behind the counter ordering their food. So I guess is that how dairy Queen's is going to operate? Close down whenever it's slow let our bodies in and take care of them and then when it comes time to close we already took care of everything we'll just leave. I think they need to have an adult check on them I tried the door and the young man just looked at me and turned his head and less than 20 minutes later he's hanging out with his buddies in the store while they're getting food and ice cream absolutely ridiculous.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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