Dairy Queen Grill & Chill

Reviews

• JK

  James Kepins

  Sep 14, 2025
  2.0
  I ordered an ice cream birthday cake and when I went to pick it up it was not there. The staff was nice to make another on the spot.
• AD

  Aimee DeCenzo

  Aug 31, 2025
  1.0
  Horrible experience this evening. Ordered a cookie dough blizzard, Oreo cupfection and a pumpkin pie blizzard. We received a blizzard with no cookie dough in it, a cupfection with no Carmel or chocolate and so much marshmallow topping you could hardly eat it and a toffee thing with pumpkin spice on top instead of a pumpkin pie blizzard. Tried to call several times and the phone call won’t go through just says the line is busy. No one’s sweet tooth was satisfied this evening.
• AP

  A P

  Aug 5, 2025
  1.0
  Getting a DQ cheeseburger used to be a treat! Today, the service was terrible, no smile or thank you at the drive thru, genuinely unhappy looking employees but still couldn’t wait for my cheeseburger. Luckily I opened it in the parking lot before pulling away. There was wet pink juice on half of the wrapper, which was alarming. This led me to take a closer look at the burger and tear it in half. The meat was pink! I took it back inside, gave it to a young lady who asked another young lady something and came back and said they would make another one for me. Great! But, no apology, nothing about the inconvenience. The 2nd young lady, who was also the ‘cook’ had headphones on and also must have been working the drive thru, handed me my burger…again, no apology. I asked if she was the manager, she said she was; I asked if she had cooked the pink burger, she hadn’t. I asked if she saw the meat and the messy wrapper and she said “no, I made you another burger.” I get it, you have teenagers working for you…great that there are still some that will work, but what is DQ’s protocol for handling undercook meat served to customers? Not a thank you for coming in, sorry this happened, would you like a refund or perhaps a small cone for the inconvenience. I’m not looking for a freebie and would t have taken a cone but a coupon for a free burger on a future visit…anything? Just a blank, smileless expression for patronizing a business. Sad! Just an overall unpleasant experience all the way around. Sorry, DQ, won’t be back. Just read all of the generic automated responses from the DQ ‘relations team’ for other problems. Oh well, the public will read the reviews and eat their burgers with caution.
• MP

  Mia Potts

  Jul 27, 2025
  5.0
  I LOVE MY YUM YUMS SHOUT OUT TO MAKENNA SHE WORKS THERE AND IS MY AUNT DAIRY QUEEN SLAYSSSSSSS
• CC

  Carol

  Jun 4, 2025
  5.0
  Went thru the drive-thru. Very fast service. Drive-thru again ... and once again, quite fast.

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