Chipotle Mexican Grill

Reviews

• SM

  Sarah Mckinley

  3 days ago
  1.0
  This place is ABSOLUTELY AWFUL. The management and shift leads are either no where to be seen or walking around on their phones. There is basically one to two crew members working and personally at this point they should just run the store because it would be better than the people they have now. When i go in the morning there is always this one little girl with black hair working and no one else and when i went at night there is also just one person actually working. The food is okay given there is only one person working and trying their best while everyone is nowhere to be seen. But i can definitely say ive had better and there are way cleaner places to eat at.
• MG

  mark gebadlo

  5 days ago
  1.0
  Totally messed up the order. To go. The sticker was right the order was something totally different then you have to deal with there shitty phone system. They suck. Especially this location This was slop.
• EE

  Ellen Edgreen

  6 days ago
  1.0
  First of all I love Chipotle. I frequent the restaurant in Greensburg all the time. This one in Mt Pleasant rates a zero compared to the one in Greensburg. When we got there the sign said credit or debit only. Apparently they didn't have enough cash to make change. When we got to the line we were told they were out of cheese, guacamole and hot salsa. I mean who is out of cheese in a Mexican restaurant?? So I decided the get queso instead of cheese. And even though they were out of the cheese that I wanted i was charged extra for the queso. When I got to the drinks I asked for a large ice tea. So she got me a large cup and remembering what happened last week I asked " you do have iced tea right?" She said no. So why are you getting me a cup when you don't have what i asked for? So I told her I'll just take water. She's said do you want the cup? I'm thinking well yeah....I prefer to drink water out of a cup instead of my hands. So I said yes. Unbeknownst to me to me - she did explain to me that they charge for the cup NOT the drink - i was charged $3,25 for a glass of water. The place was a mess - food all over the counters - and there was no silverware. All in all it was a very bad experience and after 2 times I will not go to that one again. Reeks of poor management. I will be sending a comment to corporate.
• HJ

  Heather “Heavdawg” The Jedi

  Dec 27, 2025
  2.0
  I want to start off by saying I have never left a bad review. I also live in Philly, work with teenagers, and have worked in food service, so I do not say this lightly: This was the worst customer service I’ve ever experienced. I genuinely felt like the worker taking our order hated us for existing. This chipotle lay out is different than other ones I’ve been to, so we were obviously confused. Instead of prompting us, we just got stared at. No greeting, just an “are you ordering.” I felt so uncomfortable by her demeanor I opted to get my order to go instead of eating in. I have empathy for surly teenagers but this was next level. I will not be returning to this location.
• RE

  Robert Eicher

  Dec 18, 2025
  5.0
  I stop in all the time for lunch. I love chipotle food. I enjoy coming in during the day because the same girl is always working there. Nearly every day. I asked for her name once and she said her name was Lily and that she was a manager. She offered me help with all the questions I had and made sure I got everything I needed and wanted for my food. My favorite part of my day is to come in because it’s very rare in the food industry that you meet workers that you can tell enjoy their job. Lily is so sweet and genuinely seems to care about the customers and her job. She definitely takes it above and beyond. It’s obvious why she’s a manager, she’s good at her job and does wonderful with people.

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