Wingstop

Reviews

• RP

  Rickey Payne

  6 days ago
  3.0
  ★★★☆☆ | Decent Food, but Major Room for Improvement This review is for Wingstop. Starting with cleanliness: the customer-facing area is fairly clean, but the back-of-house where the food is prepared could be much better. Visible food debris on the floor (fries, crumbs, etc.) raises concerns, especially when dealing with food service. On a scale of 1–5 for cleanliness (with 5 being excellent), I would give this location a 2.5. It’s not terrible, but it does need attention. Wait time is one of the biggest issues here. If you don’t place your order at least an hour in advance, chances are you won’t receive it on time. The wait is consistently long, to the point where it makes you question whether you even want to order, knowing how long it will take. This is something that absolutely needs to be addressed. As for the food itself: The wings are not bad, and I’ve never had an issue with them being undercooked or tasting “off.” However, the fries are a consistent disappointment. Compared to Wingstop locations in New York or Philadelphia, the fries here taste old and stale almost every time. This isn’t a one-off experience — it’s consistent. Fresh fries should be dropped regularly, and old batches should not be served, especially for new orders. Regarding flavor and seasoning: The lemon pepper wings are one of my favorites, but at this location, they lack depth. You mostly taste lemon, without the balanced seasoning and richness you get at other Wingstop locations in New Jersey or Philadelphia. The parmesan wings also need work — the seasoning and batter application isn’t comparable to other stores. Hot Honey is usually amazing, but here it has the same issue: very light application, lacking the bold flavor Wingstop is known for. At other locations, you can see and taste the sauce — it’s rich and well-coated. Here, it feels like just a small drizzle. All of this can be fixed with better consistency, proper seasoning, and attention to preparation. Now, on a positive note — management. The manager (I believe a male, unless I was misinformed) was excellent. He was polite, informative, and took time to explain deals and ordering options. He apologized for how the store appeared and for customer concerns, and it was very clear that he genuinely wanted to improve things. I observed him actively trying to correct mistakes and address customer dissatisfaction, and that speaks volumes. That is real customer service, and it’s appreciated. Overall, I would give this location a 3 out of 5. The food isn’t nasty, and the potential is there. The main issues are lack of flavor consistency, long wait times, and back-of-house cleanliness. With stronger execution and accountability, this location could absolutely improve and meet the Wingstop standard. I truly hope the effort shown by management leads to real changes, because with the right adjustments, this store could be much better.
• NJ

  Nikkie Justin

  Jan 1, 2026
  1.0
  Food was disgusting, would not recommend. Was extremely sick afterwords and only had one bite before throwing a 15 piece wing meal away for smelling like chemicals. The fries were also sweet for some reason.
• JL

  J Lobo

  Jan 1, 2026
  1.0
  I recently purchased a lemon pepper and garlic parmesan wing combo and had a very unsatisfactory experience with the food. The wings tasted as though the oil had not been changed, which resulted in a numbing sensation in my mouth shortly after consumption. Consequently, I discarded the 15 wings I had intended to enjoy for lunch. Furthermore, the fries had an unusual taste, as if brown sugar or another sweetener had been added. Over all Thumbs Down 👎
• SS

  Steven

  Dec 19, 2025
  1.0
  This place is failing because they refuse to staff it, they consistently take much longer than the advertised ETA and cannot plan around eating here, its a shame they wont fix this problem, it seems to be a major cause of their negative reviews.
• MS

  Marcy Smith

  Dec 16, 2025
  2.0
  Last night , I witnessed an altercation at this restaurant an employee tried to charge at the customer to attack the customer whose tone he didn't like I tried to calm it down but they clearly need security I had to call the police so unprofessional!!

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