Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the taste and freshness.
Customer Service
Feedback on customer service was mixed; while many praised friendly staff, others reported rude behavior and poor handling of complaints.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
The restaurant was generally noted for being clean, although some customers reported unpleasant odors and unclean conditions during their visits.
Cake Quality
Many customers expressed satisfaction with the quality and decoration of cakes, often highlighting the skill of the cake decorators.
MF
Matthew Fox
Nov 16, 2025
1.0
Expecting people to wait 10+ minutes when there isnt a SINGLE PERSON in line is absolutely RIDICULOUS
SK
Savanna K
Oct 30, 2025
2.0
Super bummed at the cake selection they’ve been having in the display. Majority of them barely have any icing or design on them. They are super plain. It’s the day before Halloween and I went to pick up a Halloween cake for a get together and they don’t have any.
CO
Charles O'Brien
Sep 29, 2025
1.0
Once again, ordered a BISCUIT bowl and got the wrong item. Please learn your own menu.
BT
Brian Trotter
Aug 23, 2025
5.0
Very nice employees. Food and treats were perfect
DT
Dorothy Tiwanak
Jun 13, 2025
1.0
Always order mobile orders neither one of the dairy Queens make my drink right. And there's no use to tell him they say you have to call somebody else to get a refund what is the point I still can't even get the drink I want and it's not that hard it's a caramel moolatte.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular opening hours of Dairy Queen Grill & Chill in Mount Pleasant, PA?
Dairy Queen Grill & Chill is open Monday to Friday from 6:30 AM to 10:00 PM, and on weekends from 7:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day and Christmas Day. On Christmas Eve, it operates from 6:30 AM to 4:00 PM, while on December 26th and New Year's Day it opens at 10:00 AM and 11:00 AM respectively.
Does Dairy Queen Grill & Chill offer any special menu items?
Yes, specialities include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes and malts, and DQCakes.com ice cream cakes.
What family-friendly services does Dairy Queen Grill & Chill provide?
The restaurant offers booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, free WiFi, and a drive-thru, making it family-friendly and suitable for kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/16172/.
Where is Dairy Queen Grill & Chill located in Mount Pleasant?
It is located at 6406 State Route 819 S, Mount Pleasant, PA 15666-3600, United States.
Are there any nearby stores where customers can shop after visiting Dairy Queen Grill & Chill?
Yes, shoppers can visit nearby stores like Sally Beauty for cosmetic supplies, SHOE DEPT. for footwear, and Aaron's for electronics and retail products.
What other dining options are close to Dairy Queen Grill & Chill in Mount Pleasant?
Nearby dining options include Unique Pizza, Applebee's Grill + Bar, Wendy's, Arby's, and With You Lockets for more casual or family dining experiences.
Are there medical facilities near Dairy Queen Grill & Chill for emergencies or urgent care?
Yes, nearby medical centers include MedExpress Urgent Care, Fresenius Kidney Care Mt. Pleasant, and UPMC-GoHealth Urgent Care for various health services.
Does Dairy Queen Grill & Chill provide any exclusive deals or discounts through apps?
Yes, customers are encouraged to download the Dairy Queen App to access exclusive deals and mobile rewards.