Customers frequently praised the friendly and helpful staff, although there were some complaints about rudeness and slow service.
Food Consistency
While many enjoyed the food, several reviews highlighted issues with incorrect orders, cold items, and inconsistent quality.
Cleanliness
The restaurant was often noted for being clean, but there were occasional reports of unsanitary conditions.
Order Accuracy
Multiple customers reported issues with receiving incorrect items or missing components from their orders.
Cake Quality
The cakes received positive feedback for their decoration and taste, although there were some complaints about writing quality.
VM
Victoria Mcintire
Dec 29, 2025
5.0
Everyone here is always amazing, smiling and helpful every morning I come in. Foods fast and fresh and the ice creams always a perfect treat.
MG
Megan Guirleo
Dec 19, 2025
5.0
Lunch was great per usual, New Crispy Onion burger was really tasty. 25 Days of Deals, attractive Calendar. Very friendly, Chatty staff. Manager on the floor, and working drive thru. FANTASTIC experience. Thank you
MP
Michele Prinkey
Dec 19, 2025
3.0
My husband & I were there on December 18, 2025. He ordered 4 piece chicken basket meal and I ordered the fish sandwich combo. We ordered 2 banana splits (because the special was $3.00 each). They brought the hot food first; our fries were cold, the garlic toast was cold. Then brought one banana split (see picture below). Quite the disappointment. Not much ice cream and it was "soupy" and very slack on the toppings. The other split never came. So we checked the receipt and only one had been paid for. So my husband decided since that's what the split looked like he'd just get a blizzard. He ordered a PB cup with chocolate ice cream...he started eating it and had several cookie pieces, some Reese pieces, some Carmel from something, a couple heath bar pieces...only three small chunks of PB cup. Needless to say we were quite unhappy with our little outing we had there. We frequent the Mt. Pleasant DQ. And this has been the worst experience. I would think the banana splits would be made the way they always have been in the past. Whether they are for $3 or original price. Maybe next time it will be better.
MK
Molly Keith
Dec 10, 2025
1.0
They forgot my fries, sauce, and cup. Had to remind them to give me stuff. All looked miserable, lying on counters. And had to wait 15 ish minutes of the mobile order when I also waited 10 minutes to leave my house
SS
Santana
Dec 10, 2025
5.0
Service here id always great. Always has been. Never had an issue with this location! Morning staff is always nice. Dont really come during the night shift but when i do its with my kids and everyone is always so sweet and patient with them! We love this DQ and there staff❤️
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular opening hours of Dairy Queen Grill & Chill in Mount Pleasant, PA?
Dairy Queen Grill & Chill is open Monday to Friday from 6:30 AM to 10:00 PM, and on weekends from 7:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day and Christmas Day. On Christmas Eve, it operates from 6:30 AM to 4:00 PM, while on December 26th and New Year's Day it opens at 10:00 AM and 11:00 AM respectively.
Does Dairy Queen Grill & Chill offer any special menu items?
Yes, specialities include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes and malts, and DQCakes.com ice cream cakes.
What family-friendly services does Dairy Queen Grill & Chill provide?
The restaurant offers booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, free WiFi, and a drive-thru, making it family-friendly and suitable for kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/16172/.
Where is Dairy Queen Grill & Chill located in Mount Pleasant?
It is located at 6406 State Route 819 S, Mount Pleasant, PA 15666-3600, United States.
Are there any nearby stores where customers can shop after visiting Dairy Queen Grill & Chill?
Yes, shoppers can visit nearby stores like Sally Beauty for cosmetic supplies, SHOE DEPT. for footwear, and Aaron's for electronics and retail products.
What other dining options are close to Dairy Queen Grill & Chill in Mount Pleasant?
Nearby dining options include Unique Pizza, Applebee's Grill + Bar, Wendy's, Arby's, and With You Lockets for more casual or family dining experiences.
Are there medical facilities near Dairy Queen Grill & Chill for emergencies or urgent care?
Yes, nearby medical centers include MedExpress Urgent Care, Fresenius Kidney Care Mt. Pleasant, and UPMC-GoHealth Urgent Care for various health services.
Does Dairy Queen Grill & Chill provide any exclusive deals or discounts through apps?
Yes, customers are encouraged to download the Dairy Queen App to access exclusive deals and mobile rewards.