Business Details
About
Mexican Restaurant
Chipotle Monroeville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.2
2,292 reviews
5 stars
763
4 stars
395
3 stars
272
2 stars
174
1 star
688
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food and slow service, often citing understaffing as a major issue.
Food Quality
Many reviews highlighted poor food quality, including cold or undercooked items, and frequent shortages of key ingredients.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food stations, contributing to a negative dining experience.
Staff Attitude
Customer service was inconsistent, with some staff being described as rude or disengaged, impacting overall satisfaction.
Inventory Issues
The location frequently ran out of popular menu items, leading to customer frustration and disappointment.
- DNd_e_v_i_ nJan 2, 20261.0I walked into a flood. The snow melted and nobody cleaned it. I waiting in line in a flood for 15 minutes. I asked for a bowl, and they were out of bowls. I ordered chips and when I checked out I didn’t get my chips. I asked the cashier for my chips and he said that “you didn’t order chips.” I did order chips but he said I have to order them from him. So I did as he said just for him to say “we’re out of chips.” I went to get forks for the meal and they were out of forks. Another experience I had I ordered an online pickup. Long story short I waited over an hour in half for my food. I showed them my code and they never got the order. This place was filled with people waiting over an hour for their food. They didn’t accept in person orders and only let DoorDash or online orders. The place was a mess with only 3 people working. Employee swearing in disgust. He was rightfully upset he did his best. This place is usually pretty bad and some of the workers are rude. You can see some in the back slacking off and not doing their job. This place is usually pretty slow and they are always out of something, whether it’s food or forks or bowls etc. Not saying everyone there is bad but their service in generally is pretty horrible. Easily the worst chipotle in the world. At least the worst that I have been to. And of course it’s the closest near my house. Thanks for reading. This isn’t the only bad experience but I decided to send in this one.
- NBNa BJan 1, 20261.0They are always out of something hours before closing time it’s beyond ridiculous. They didn’t even have forks.
- KMkevin MillerDec 26, 20252.0This place is in dire need of change. They had online orders only but we decided to stay and order online. There were maybe 2 people ahead of us and it took 20 minutes for them to make our food. The food was cold, rice was hard and they didn’t give me any chimichurri which they charge for. I went up to the counter to let them know I was missing it and they said they don’t have any oil so they can’t make it. It’s not a big deal but they didn’t let me know and made no attempt to make it right in any way. In the 30 minutes we sat there a lot of people walked in and left. I don’t know how this place is making any money. ***Note to current management. If this franchise is for sale let me know. I’d like to buy it and turn it into a 5 star establishment.
- SMSelena MillerDec 26, 20252.0Needs new management or employees with some ambition. Rice was cold and undercooked. Chicken was cold. Workers moved slow and food took way too long.
- GPGabby PerottDec 20, 20251.0Been going to this one for a while over the other one near me. Unfortunately they have went down hill from uncleanly inside. Never having half the things the offer. And unfriendly and inattentive staff. I went in tonight to order in person they were out of chips, steak, and chimichurri. They put tomato's unasked and didn't add the cheese after being asked. Will we not be returning again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Monroeville specialize in?
Chipotle Mexican Grill in Monroeville offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Monroeville?
It is located at 4137 William Penn Hwy, across from Miracle Mile Shopping Center, in Monroeville, PA 15146.
What are the operating hours of Chipotle Mexican Grill in Monroeville?
Chipotle Monroeville is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Monroeville offer delivery services?
Yes, they offer delivery services and also support online ordering via their app and website.
Can I order Chipotle food online or via an app?
Yes, you can order via the Chipotle app or their online ordering website for pickup or delivery.
What payment methods are accepted at Chipotle Mexican Grill in Monroeville?
They accept credit cards and gift cards for payments.
What is Chipotle's approach to ingredient sourcing and food preparation?
Chipotle follows "Food with Integrity" principles, sourcing from farms with humane and sustainable practices and using only 53 real ingredients without artificial colors, flavors, or preservatives.
Which nearby places can I visit before or after dining at Chipotle Monroeville?
Nearby places include Miracle Mile Shopping Center across the street, The Vitamin Shoppe for health products, and Bayleigh's Hallmark Shop for gifts.
Are there other Mexican restaurants near Chipotle Monroeville?
Yes, Qdoba Mexican Grill is a nearby Mexican restaurant if you want to explore other options.
What fitness options are available near Chipotle Mexican Grill in Monroeville?
Nearby fitness venues include Orangetheory Fitness Monroeville, which offers workouts and boot camp classes.