Chipotle Monaca is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked items, low portions, and unsanitary conditions.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unclean tables and food areas.
Inconsistent Experience
Customer experiences varied widely, with some praising the food and service while others reported significant issues.
JJ
JD
Jan 3, 2026
3.0
Take yer swing, take yer swing. I’ve had many great meals here but every once in a while it comes out real nasty. Just remember that you are essentially paying slightly upscale restaurant prices for food made by teenagers who probably aren’t trained that well and are extremely stress out because chipotle does skeleton crews.
It’s really the Starbucks of restaurants.
SM
Shane M
Dec 22, 2025
1.0
How has corporate not intervened at this location? Food edible. Two visits equated to 65+ minutes of my time waiting with almost nobody in front of me. Nearby locations are somehow able to keep everything clean and serve 20x the customers and I've never waited more than 5 minutes...EVER!
BB
Brianna Lusby (Bree)
Dec 21, 2025
2.0
12/21 — came into the store and got two chicken bowls. Was charged for double chicken when I didn’t get double chicken. I did not notice until I got home and checked the receipt. I attempted to call the number provided on the receipt after 20 minutes on hold I was asked to leave a message. I’m not driving 10 minutes back to the store to either get a refund or a side of extra chicken. This will be my last time at this chipotle location. It’s always something and it’s always new staff that doesn’t get customers order right. See the picture. How is that double chicken??
JJ
jdhys
Dec 18, 2025
1.0
Possibly the worst chipotle I’d ever been too. Employees sweating all over the food. Wiping their sweat off with the same gloves they’re serving food. Half portions bc they were running low on cooked meats. The area by the napkins and utensils was dirty and almost empty. The aguas frescas were all running low and some were empty. Safe to say I won’t be going back to this chipotle. Close it down.
SM
Stephanie Mccoy
Dec 6, 2025
1.0
I only post in extremes... exceptionally good or really bad. Please don't waste your time here. Saturday evening and with 6 persons working there, there was no brown rice, no beans,no tomatoes, no sour cream, no salsa (except jarred green and a brown/red chipotle sauce?) and no queso melted. It was a complete waste of time and money. No onions...barely lettuce and the line was long behind me. You couldn't make a decent taco with the ingredients they had. With the crew they had working, you would expect at least one person making sure that the line was stocked. I went when they first opened and it was really bad but I thought they hadn't ironed out the wrinkles yet... figured I'd give them a second chance. Fool me once...shame on you...fool me twice...I'm an eternal optimist but shame on me!!!! This was a 42 dollar mistake for 2 bowls that didn't have half the ingredients ( that were supposed to on the line) that I wanted. My apologies for crassness. Other than that, the location is great! There's no denying that it's convenient! 😁🤣 I'm trying to stay positive...3rd time a charm???!!!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Monaca serve?
Chipotle Mexican Grill is a fast-casual restaurant known for customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Monaca, PA?
It is located at 89 Wagner Road, Monaca, PA 15061, USA.
What are the operating hours of Chipotle Mexican Grill in Monaca?
Chipotle Monaca is open daily from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Monaca?
You can order online through their main website at https://order.chipotle.com/ or via their app available on the Apple App Store.
Does Chipotle Monaca have a rewards program?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
What is the contact phone number for Chipotle Mexican Grill in Monaca?
You can reach Chipotle Monaca by phone at +1 724-997-3452.
Where can I find Chipotle Monaca on social media?
Chipotle Monaca can be found on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.
What nearby restaurants can I visit in Monaca before or after dining at Chipotle?
Nearby restaurants include Panera Bread for bakery and sandwiches, Vesuvio Pizzeria and Vesuvio's Italian Restaurant for pizza and Italian cuisine, Jersey Mike’s Subs for sandwiches, Pizza Hut for pizza, Crumbl Cookies for desserts, and Starbucks for coffee.
What shopping options are close to Chipotle in Monaca?
Nearby shopping includes Lowe's Home Improvement, Ross Dress for Less, Marshalls, Famous Footwear, Vans, Kohl’s stores, Target Store Center-Township, CVS Pharmacy inside Target, and PetSmart for pet supplies.
Are there any nearby services that customers might find useful when visiting Chipotle Monaca?
Yes, nearby services include the Air Force Recruiting Office, US Navy Enlisted Recruiting, America's Best Contacts & Eyeglasses, Va Monaca Clinic, Valor Health Care, uBreakiFix for electronics repair, T-Mobile store, and LibertyX Bitcoin ATM.