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McDonald's

3.3
(505 reviews)

Business Details

11924 Buchanan Trl W, Mercersburg, PA
17236, United States
(717) 328-0111
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11924 Buchanan Trl W, Mercersburg, PA
17236, United States

Hours

Reviews

3.3
505 reviews
5 stars
144
4 stars
107
3 stars
109
2 stars
52
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Staff Attitude

While some staff were praised for being friendly, others were noted for being rude or unhelpful.

Food Quality

Food quality varied significantly, with complaints about cold, stale, or incorrectly prepared items.

Cleanliness

Multiple reviews mentioned that the dining area and bathrooms were often dirty.

Management Concerns

Several customers expressed dissatisfaction with management and suggested a need for better training and oversight.
  • ER
    Eat sleep And repeat
    Feb 8, 2026
    5.0
    Great place and good people.
  • MS
    Michael Smith
    Jan 2, 2026
    1.0
    Slow
  • ER
    Evil Rose
    Dec 17, 2025
    3.0
    The food is always hot and fresh when I eat there, however, there is this one lady that usually works drive thru (she is black but light skinned) that is always RUDE. No manners and gave me the biggest attitude when I asked for a sweet and sour sauce. She said I had to order it ahead of time. I told her I was sorry (even though she didn’t have to talk to me like that) and I said that I would pay for it. She gave me more attitude and said “I don’t have a register up here.” She eventually did give me the sauce packet but threw it in the bag and when I said thank you, she did not respond. Today I went there again and when she handed me my bag and immediately closed the window in my face 😂 I get that you work at McDonald’s, but you don’t have to be rude to people. All the other workers there have treated me kindly and actually say thank you, you’re welcome, have a nice day, etc. It’s just her and it completely ruins the experience. Food is good though.
  • YW
    Yvonne Wallech
    Oct 26, 2025
    2.0
    The dining room is filthy, bathrooms filthy Employee stated they were swamped when I asked to have tables cleaned,but we saw one person (an employee on break) and were there over an hour & no one else came in and they still never cleaned anything
  • KM
    Kayla Martin
    Oct 24, 2025
    5.0
    They finally got my food right so I'm going to give him five stars

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Mercersburg, PA?

McDonald's in Mercersburg is open daily from 5 AM to 11 PM.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 5 AM to 11 PM at this location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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