Customers praised the delicious hoagies and fresh ingredients, but many expressed disappointment over inconsistent portion sizes and quality.
Customer Service
While some staff members were noted as friendly and helpful, several reviews highlighted rude service and poor customer interactions.
Cleanliness
There were serious concerns about cleanliness, with reports of unsanitary conditions and a lack of proper food handling practices.
Pricing
Customers mentioned rising prices and felt that the value for money had decreased, particularly regarding portion sizes.
Consistency
Frequent complaints about inconsistent sandwich preparation and quality, leading to customer dissatisfaction.
WM
william moore
Nov 16, 2025
1.0
Owners: you lost a $140.00 order because the guy on the phone on Sunday 11/16 at 1:50pm made it difficult to order. Another hoagie shop got our business by simply taking the order.
KM
Katelynn Morkhantha
Sep 23, 2025
5.0
I had the chicken Caesar a couple days back and it was delicious. The cutlet was nice breaded chicken while the romaine lettuce made it fresh. The gentlemen who took my owner was a friendly ginger headed man who was polite. The 2 other men, a lanky man and a bald man were very chilled and nice when I talked to them while they made my hoagie. I would definitely go back to try their other sandwiches. The dirt pudding is rich and sweet it man eme addicted to buying it. My favorite part is how quick and efficient when picking up the order. I order the chicken Caesar over the phone they said about 15 minutes. When I arrive they put it in a cute size box for me.
MJ
Mary Zeigler Jenkins
Aug 29, 2025
1.0
Super rude woman working there. Sounds like she smokes 4 packs of cigarettes a day. Everything I asked for/ordered, she corrected. She couldn’t have made the experience any worse. I called back and cancelled the order. Will not be supporting this franchise.
CG
Carolyn Gable
Aug 29, 2025
1.0
When I say I am a die hard primos girl, I really am, I’ve been ordering for YEARS, coming from my family who previous owned there own location. They do not put enough meat on the sandwich & I like extra onions, when my husband came to pick up our food, the lady at the front desk suggested we buy our own onions to put on instead of asking for extra on the side…. What???? Very rude & should not be working the front desk if she doesn’t know how to speak to customers with respect.
SH
Sarah Hart
Aug 23, 2025
5.0
Primo Media makes wonderful hoagies! I’ve been a regular customer for three years and have never been disappointed. Brandon is always a friendly face when I come in. Would completely recommend.