Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Numerous reviews mentioned cold, stale, or improperly prepared food, with some customers experiencing food safety issues.
Staff Friendliness
While some customers praised individual staff members for their friendliness, overall service was often described as lacking professionalism.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests.
Cleanliness
Some customers noted cleanliness in specific areas, like bathrooms, but overall cleanliness and organization were frequently criticized.
JP
Jordyn P
Nov 11, 2025
1.0
Pulled up and 4 employees were outside smoking. When I got my order they gave me flat soda, and when I asked them to change it they said it was fine. Y’all lying.
OH
Omar Hughes
Nov 10, 2025
5.0
Awesome customer service! The workers and the managers are awesome food's always quick, hot and good. I would highly recommend
AD
Adm Din
Nov 6, 2025
1.0
I was in the drive thru and I went to wait and I waited 15 mins then I came back to the window I told them it's fast food then she yelled this man has been waiting for fifteen mins then she gave me the food and slamed the window on my face and the food is bad.
LA
Lapaige Allen
Oct 30, 2025
5.0
Food was fresh the young lady with the nice lashes was so sweet and helped me decide on what to get she had wonderful customer service and nice smile
CM
Crischan McCollum
Oct 30, 2025
5.0
I came around 10pm the girl at the window was so nice and held a conversation while my food was being prepared think she said her name was Aubrey food was fresh i will be returning