Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local McKees Rocks Subway® Restaurant at 500 Pine Hollow Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Management Problems
Many reviews highlighted issues with management and ownership, particularly regarding staffing and operational hours.
Food Quality
While some customers enjoyed the food, there were numerous complaints about stale bread, incorrect orders, and food safety concerns.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and improper food handling by staff.
Inconsistent Hours
Customers expressed frustration over the store closing earlier than advertised, leading to wasted trips.
MS
Maddy Smith
Dec 21, 2025
3.0
The service is good. The food is good. The issue is the management, fully. Not even management. Ownership. The owners are the issue.
I’ve talked to the workers, and the reason they’re randomly closed and kind of open when they can be is because they don’t hire anyone, and expect who they do hire to be there forever.
The guy I spoke to once said he was working from open until close. Another girl said she was exhausted because how much they’d keep her there. They don’t get paid well. If they call in, nobody is there. They have like 3 people and expect those 3 people to be there for hours on hours, days on days. Nobody goes because they never know if it’s open or not.
They need to hire more or at least pay more. One of the other. Make it worth their time. But really they should do both. It’s sad a place would expect what’s usually a young kid to spend their entire day staying at a store alone. Unable to do anything. That’s poor business.
The food is always okay and they are always nice. But it’s so obvious they are exhausted, over worked, and under appreciated. If owners won’t come in and help out, they can’t question why their location struggles.
FG
Frank Gibson
Dec 17, 2025
4.0
I've only been here twice, but this has been the best Subway experience I've had in the area. The young woman that helped me both times was very attentive and made my sandwich just the way I like. She also did it with a friendly attitude, which goes a long way. Thanks!
DO
Dorothy Otto
Dec 11, 2025
1.0
I didn’t get my cookies that I had on my order last night . I spent $60 on that order for delivery I’m very disappointed and the sandwiches were rock hard and old bread and very cold . I want someone to call me
SP
Subway Pittsburgh
Nov 15, 2025
5.0
Beat deals.
SM
Sebastian Montanez
Nov 11, 2025
2.0
The twelfth place closes at 10 pm, but it's already closed from 8 pm onwards.