McDonald's

3.3
1213 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4245 N George St Extd, Manchester, PA
17345, United States

Hours

Reviews

3.3
1,213 reviews
5 stars
386
4 stars
223
3 stars
220
2 stars
128
1 star
256

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor interactions and lack of basic courtesy.

Order Accuracy

A significant number of customers reported incorrect orders, missing items, and food not prepared as requested, leading to dissatisfaction.

Wait Times

Many customers experienced excessively long wait times for their orders, both in the drive-thru and curbside pickup, often exceeding 20 minutes.

Food Quality

Several reviews mentioned issues with food quality, including cold items, improperly prepared meals, and overall dissatisfaction with freshness.

Management Issues

Feedback indicated a lack of effective management, with complaints about disorganization, poor staff training, and failure to address customer concerns.
  • VF
    Vicki Flynn
    Jan 2, 2026
    1.0
    This McDonald's is horrid. The food is wrong every single time, they make you park for some French fries because they are just too lazy to throw them in when you order them, the staff is rude every single time. And the management is abhorrent.
  • BB
    BSH
    Dec 29, 2025
    1.0
    The people handing you your food at the window are the rudest kids I've ever met in my life. The receipt people are always nice (but why do you guys make them give us a receipt when we use the mobile app?), but whoever is on mic and whoever is at the window will demand that you do things like pull up or go to a curbside spot, but apparently they never learned how to say please or thank you, and smiling is completely out of the question. "go to spot 5." "pull to the window" All said in a voice that sounds like they want to jump off a roof. is this a gen z thing where they weren't socialized to interact with humans? McDonald's, are you torturing your employees in the back room? Are they slaughtering the cows themselves by hand? why are they so miserable? Are you electrocuting the employees if they don't put an order through in 10 seconds? If not, why am I consistently sent to curbside pickup even when there's nobody behind me? why does a single order take 10 minutes? why do your people at the window not care about sending their coworker outside in the rain or the snow to hand people their food in the curbside? is this like a hunger games situation?
  • JO
    Jordan Orth
    Dec 18, 2025
    1.0
    I really am a passive person & the last thing I wanna do is go in & complain but like I come here in a rush & I give 10 minute leeway’s for 2 McChickens and it’s (almost) always at least a 7-8 min wait, busy or not, with 2 times me heading inside because I literally cannot wait any longer. This is not my experience at any others besides on bad rushes. When I finally get to the point where I go in & kindly ask for my refund, I really don’t need to hear “I was literally just taking it out” while giving nasty stares like sorry I burst your bubble
  • SH
    Samantha Horn
    Dec 16, 2025
    1.0
    Went in to pick up my food and was greeted by an absolutely ignorant manager. She gave me my food with one drink not having ice in it and my milkshakes had no whipped cream. She proceeded to have an ignorant comment towards us that was highly unprofessional and none of her business. We got home to find no salt on the fries and sandwiches made incorrectly. My 2 patty sandwich only had one......if I paid for a double I expect to receive what I paid for. Not only that but I was given incorrect sauces and my fry containers were not even full. I have had some bad experiences before at this place, but this time it was absolutely uncalled for and a complete disgrace to customer service and the establishment.
  • LB
    Laurie Barnes
    Dec 16, 2025
    1.0
    I submitted an order on the mobile app, it was confirmed with a code. Once at the drive thru I waited for someone, while the other lane was taking orders and moving along. I had to save hello on 2 separate occasions just to get someone. That someone was rather rude when asking if a placed a mobile order, I said yes and gave her the code..she told me to go the window for my receipt. The gentleman at the 1st window was super nice. The lady at the 2nd window first gave me the wrong order..then asked if it was mobile..then another woman ( the rude one that was taking drive thru orders) came to the window and, with an attitude, said you didn't submit your order and walked away..the other woman came back and asked what I ordered again. Then the rude woman came back and I showed her the code...and was hit with the following..."you don't need to have an attitude" at that point I did not... I stated that she was rude from the beginning and it was uncalled for...she then proceeded to tell me I should ashamed of myself for talking that way in front of my kid...which we we both were surprised by because my granddaughter was the one who pointed out she was rude from the beginning. She then went on to tell me she could cancel my order if I continue with an attitude. At THIS point I DO have an attitude, and told her I just want my food....I was told to pull to spot 1....I sat for another 10 minutes waiting for the rude woman to bring me our food .. which she then tried to lecture me again..I told her to have a nice day and began backing out of the parking spot, she refused to move and said " go ahead and hit me there's a camera right there"... Wow... What a way to start the day....I certainly hope that woman didn't try to ruin anyone else day... She should NOT be working in customer service!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Manchester, PA?

McDonald's in Manchester, PA, is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:00 PM through their online ordering platform.