Dunkin'

Reviews

• JM

  James Monz

  Nov 7, 2025
  1.0
  Your service as a whole franchise absolutely blows. Like for the amount of money that you charge we as paying customers should have better service. I just left the franchise store in lower Burrell Pennsylvania where I was in the drive-through and there was three cars in front of me maybe four where I literally sat at the drive-through speaker in menu for roughly about 7 to 10 minutes. There were no cars in front of me this time. I was the only one sitting there cars behind me, but front of me in front was clearly all open so no cars so they had they’re done with them anyways mind you I sat at the speaker menu for 7 to 10 minutes I said hello once they said it will be right with you and continue to sit there for I don’t know how long but I said hello again and then they took my order pour up. The drive-through window order was $15. My order wasn’t even ready. I said at the drive-through window for about roughly 8 to 10 minutes for two donuts, an iced coffee. This is lower Burrell Pennsylvania. I also go to cranberry Township and I highly doubt that the Dunkin’ Donuts out will lower Burrow Pennsylvania get the amount of customers that the cranberry Township store does and I can say this the cranberry Township store has way better way better service. It may not be a drive-through, but I’m tired right now hands-down way better service and better staff. You guys have to do better.
• JF

  Joe Fetcko

  Nov 2, 2025
  1.0
  waited in a 30 min line for my food to be wrong food was warm at most i asked for three strawberry frosted doughnuts and the lady gave me two vanilla and a chocolate without asking hasbrowns are allwaya under cooked lines always backed up terrible experience i keep going back to give them a chance and me up disappointed every time the drive through lady talks over you very rude
• LL

  Lisa Lyndee

  Oct 22, 2025
  5.0
  I had such a great experience at Dunkin today thanks to a girl named Bre! She’s a younger girl, probably around 18, and she was so sweet and helpful the entire time. She had such a positive attitude and even made me laugh while taking my order. It’s rare to come across someone who makes your day better just by being kind and genuine, but Bre definitely did! Dunkin is lucky to have her she made my visit a 10/10 experience. 💕
• GR

  godson RObinson

  Oct 22, 2025
  5.0
  Chipotle hash browns Fire
• NK

  Nova Kat

  Oct 21, 2025
  5.0
  Their stuff is usually spot on, the service and atmosphere depends on who is working. I do prefer to go in the early mornings, before work, certainly a nicer crew, for the most part. I've only visited a few times after work, the service was atrocious, so I try to avoid that.

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