CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lebanon is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers praised the staff for being friendly and helpful, with some noting exceptional service experiences.
Food Quality
While some reviews highlighted delicious food, others pointed out issues with food quality, including incorrect orders and poor freshness.
Cleanliness
Several customers mentioned that the restaurant was clean and well-maintained, although some noted areas needing improvement.
Pricing
Many customers felt that the prices were high relative to the portion sizes and quality of food received.
Order Accuracy
Numerous reviews indicated frequent issues with order accuracy, including missing items and incorrect food.
CL
Cruz Lopez
Feb 5, 2026
1.0
Would you please have the dignity to cover the chicken soup cups with a better lid or put some tape around it so it doesn’t spill out, ordered uber eats and my chicken soup was all over the place. Disgusting service.
RW
Rick Wilson
Feb 4, 2026
1.0
Absolutely the worst customer service @ lebanon pa location
GS
Gretna Springs
Jan 28, 2026
5.0
Customer service went Above & Beyond! The whole team is is very service oriented.
JO
Justin Oliver
Jan 13, 2026
5.0
Needed something different than regular food. Grabbed a few soups and sandwiches. Fast and friendly staff.
NM
Natalia Melendez
Dec 15, 2025
5.0
I ordered off the Panera app last night and the delivery driver never showed up to Panera to deliver my order, and the store closed. I called the customer support and the General manager, Genie, was so helpful!!! Because the driver never showed up Genie offered to go above and beyond and deliver my food since it was already made. The driver did end up showing up but Genie showed amazing customer service, and was ready to go above and beyond!!
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