Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lebanon, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food or drink preparations.
Stock Availability
Customers expressed frustration over the location frequently running out of popular items, particularly donuts and other menu items.
Wait Times
Long wait times were a common complaint, with customers often waiting excessively for their orders, both in-store and at the drive-thru.
Cleanliness
Several reviews mentioned that the store was dirty and in need of cleaning, contributing to an overall negative experience.
MD
Madison DiStefano
Feb 21, 2026
1.0
Went in with my husband and he wasn’t sure how to order his drink on the screen. Guy at the counter refused to take us at the register and kept telling us to order it on the screen. I get that the screen is there for people to use, but not EVERYONE knows exactly how to go about it in that way. Didn’t even offer to help him find his order on the screen, just kept looking at us like we were stupid.
The amount of time it took him to tell us, he could’ve just taken our order at the register. Will never come back to this dunkin.
TM
Taylor Mazza
Feb 3, 2026
5.0
The Crew working on this specific day, are awesome! Drinks were on point and donuts were delicious! Staff were super sweet! Appreciate them! Highly recommend this location!
KG
Keith Gilkey
Dec 3, 2025
5.0
Service is always slow at all Dunkins I have been in. Good thing they have good drinks. 👍
CB
Carrie’s Sassy Boutique
Nov 19, 2025
2.0
Stopped this morning for coffee and donuts holes with my mother. Was given the wrong order and was told to keep them.
Just tried to eat one of the donuts and as soon as I bit it flies flew out of it!!!
I will not be going to this location anymore!!!
SN
Steve Noggle
Oct 4, 2025
1.0
What a horrendous experience. I ordered online for pick up. When I arrived but a single person even acknowledged my existence. I wait for my order while the employees play on their phones. One of my items is never brought up so I ask. And here they don't even have it available. They maybe could've told me while I was waiting for ten minutes. Nobody cares. Dunkin proves again and again that they're the worst place to get coffee (or donuts).
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: