Dunkin'

3.4
519 reviews

Business Details

1950 Quentin Rd, Lebanon, PA
17042, United States
(717) 778-8962
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lebanon, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1950 Quentin Rd, Lebanon, PA
17042, United States

Hours

Reviews

3.4
519 reviews
5 stars
209
4 stars
90
3 stars
54
2 stars
44
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative perception of customer service.

Product Availability

Many reviews highlighted that the location often runs out of donuts and other menu items, causing disappointment among customers.

Cleanliness

Several customers noted that the store was dirty and in need of cleaning, which detracted from their overall experience.

Staff Attitude

There were numerous complaints about the attitude of the staff, with many customers feeling unwelcomed or treated poorly.

Mixed Experiences

While some customers praised the coffee and service, the overall sentiment was largely negative, with many stating they would not return.
  • TM
    Taylor Mazza
    Feb 3, 2026
    5.0
    The Crew working on this specific day, are awesome! Drinks were on point and donuts were delicious! Staff were super sweet! Appreciate them! Highly recommend this location!
  • KG
    Keith Gilkey
    Dec 3, 2025
    5.0
    Service is always slow at all Dunkins I have been in. Good thing they have good drinks. 👍
  • CB
    Carrie’s Sassy Boutique
    Nov 19, 2025
    2.0
    Stopped this morning for coffee and donuts holes with my mother. Was given the wrong order and was told to keep them. Just tried to eat one of the donuts and as soon as I bit it flies flew out of it!!! I will not be going to this location anymore!!!
  • SN
    Steve Noggle
    Oct 4, 2025
    1.0
    What a horrendous experience. I ordered online for pick up. When I arrived but a single person even acknowledged my existence. I wait for my order while the employees play on their phones. One of my items is never brought up so I ask. And here they don't even have it available. They maybe could've told me while I was waiting for ten minutes. Nobody cares. Dunkin proves again and again that they're the worst place to get coffee (or donuts).
  • CB
    C Berry
    Sep 29, 2025
    1.0
    Order taker was extremely rude and rushing us in an extremely rude tone saying things like "Anything else, What else do you want, Is that all" our croissants were hard and barely warm but the egg and sausage was still ice cold in the middle practically frozen. As someone who has worked in different fast food industry there is no excuse for this much of attitude or terrible food quality. There were no options for tortillas or any donut options.From seeing other comments I can see this is something that happens often here. I don't suggest ever going to this one. I know I won't ever again. We said thank you have a good day he was not taking an order and he just stared at us and said nothing. He was the only one wearing a blue shirt.

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