Dunkin'

Reviews

• CN

  Charlene Nichols

  Dec 27, 2025
  1.0
  The absolute worst experience at a fast food establishment…….EVER! LITERALLY. I was charges for three drinks and one donut. I ordered two drinks and one donut. I brought to the attention of the gentleman who rung me up. A very rude and condescending woman inserts herself; talking to my daughter and I as if we’re in kindergarten. I had told her just like she is a grown woman, so are we and we would like to be spoken to as such. She must not she understood the true concept of what had just said because she still insisted upon talking to us as if we were children. She began cutting us off. I asked for my receipt back and she refused a few times until I had to inform her that I am a paying customer. My daughter and I were telling them what the issue is but she still insisted upon not speaking with respect and providing customer service….AT HER JOB WHILE ON THE CLOCK. She said she wanted to know what drinks we got and my daughter advised her no she wasn’t because she was too busy ARGUING with ME. She then chastised my daughter like she’s not a 19 year old grown woman. I asked her if she is the manager she said no. I asked MULTIPLE times where is a manager, someone over her; AGW CONTINUED to refuse. Mind you, I still hadn’t been provided a reins for the drink they charged me for. I then asked her for her name so that she could reported to whomever is in charge of that stand. I was told to mind my business. What I really wanted to do was get a refund on my entire order at that point because HOW DARE THIS LADY, and while she is at work! 🫤 Make a long story short, she told me to meet her outside so I can see about what she could do to me. She is 100% lucky that I didn’t go hopping over that counter at that point. She did all that to impress a whole bunch of people standing around watching the entire thing pan out. Same people telling security in another store what she had said to me. Terrible experience to say the very very least.
• NA

  Nana Andres

  Dec 26, 2024
  1.0
  I honestly feel like there needs to be a new coffee place in the mall because I couldn’t tell you have disappointed these last three visits have been, just unenjoyable, from making orders wrong to ignoring you while they take a personal phone call to filling up the cup half way, i’m just overall confused as to what happened to this place
• AN

  Amir Neyazi

  Sep 5, 2024
  1.0
  Last week, I came to this location and ordered a medium with cream and a couple packets of sugar on the side. Only to find out that they ran out of sugar. Then, I come back a week later (today) and they still don’t have sugar. So, I had to go around the food court asking the different restaurants for sugar. Finally, when I had gotten the sugar from another place, my coffee was cold. I then, went back to Dunkin and asked one of the employees if she could warm up my coffee. She told me that she couldn’t do it because I had already drank from it. This is by far the worst experience I have ever had at a Dunkin Donuts. I am very dissatisfied and disappointed. I went through all of that trouble to buy from your establishment, and then had to drink a cold coffee because of Dunkin’s unpreparedness. You would think that if they could charge you $7 for 2 pieces of bread and a cold coffee, the least they could do is warm up your coffee. And if they couldn’t do that, they should’ve served me another one. It would’ve been the least that they could’ve done due to their unpreparedness. This is a very bad experience and I have been going to them for years.
• AP

  Amylynn Phillips

  Apr 12, 2019
  3.0
  Fast service your usual dunkin donuts place
• BN

  Ben Newman

  Jul 18, 2016
  5.0
  Nice little place, inventory can be lacking if you catch it at the wrong time.

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