The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
I am posting because apparently this facility is closing. Can anyone confirm?
JA
John Scioli aka Johnny Angel
Feb 24, 2026
5.0
I placed my order online and received it within 2 hours at my door it is a beautiful day and age we live in .
SM
Shonda Mayo
Feb 22, 2026
1.0
This service is always a flop. The employees never take accountability and never have answers. It's been two times at 2 separate locations, that I've sat in the parking lot for over 30 mins or more waiting for my order to come out. Each time I've had to go inside and get the order myself. Then to find the employees in there doing absolutely nothing. At this point frustrated, because the point of this service is convenience. The employees are upset that im annoyed. What happened to customer service? You can't be upset because I'm up set. This makes no sense at all. Giant Direct needs to do better. I WILL NEVER ORDER THROUGH INSTACART WITH GIANT AGAIN!
DN
Dav New
Jan 9, 2026
1.0
I'd give Giant direct zero stars if I could. I was given an e giftcard and followed their instructions, added the cost to cover my grocery purchase and they wouldn't allow me to use it because my saved 'debit/credit card' didn't have enough funds to cover an 'online authorization (fee)', they wouldn't claim isn't a fee. But what do you call an authorization if your trying to use my saved card as an authorization, if the giftcard had available 'pre-paid' funds to cover the purchase. I came to the Giant food store because my local store showed they see senior citizens and those w/limited income as people who can't afford to 'pay' extra for daily sustenance. That means, reasonable prices, a well balanced selection and a good shopping experience. Well, I asked to have the credited giftcard I applied to my Giant Direct app purchase and they said they'd issue a physical card and mail it to me or the purchaser. They didn't do that. They screwed up and are taking those funds and trying to credit my debit/credit card. How screwed up is that. I need food and now I can't get food until this is resolved. EBT benefits have been cut off. We all know why!! So going forward, I will be usuing a different company and scrutinizing Giant Directs policies and procedures. And speaking loudly to the american public on how some corporations stiil feel it alright to take advantage of those with limited income and tbe elderly. By the way, I am disabled. Thank you very much Giant for spoiling my experience.
What are the operating hours of GIANT Direct in Lancaster, PA?
GIANT Direct is open daily from 6:00 AM to 10:00 PM.
Is GIANT Direct open on major holidays?
GIANT Direct has special holiday hours; for example, it closes early at 2:00 PM on 11/27/2025, at 6:00 PM on 12/24/2025, is closed on 12/25/2025, closes at 8:00 PM on 12/31/2025, and is open from 6:00 AM to 11:00 PM on 1/1/2026.
Where is GIANT Direct located?
GIANT Direct is located at 235 N Reservoir St, Lancaster, PA 17602, USA.
What payment methods are accepted at GIANT Direct?
GIANT Direct accepts AMERICANEXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Does GIANT Direct offer services in languages other than English?
Yes, GIANT Direct serves customers in English, Russian, and Spanish.
How can I contact GIANT Direct?
You can call GIANT Direct at +1 800-573-2763 or send a fax to +1 717-299-3372.
Are there nearby dining options close to GIANT Direct?
Yes, near GIANT Direct you can find several dining options including Best China Wok (Chinese restaurant), Caribbean Wave Jamaican Jerk Restaurant, Punta Cana Restaurant (diner), and Ted's delicatessen and sandwich shop.
Can customers find convenient services near GIANT Direct?
Yes, nearby services include Redbox rental kiosks, Western Union money transfer services, North Broad Street Laundry, and AutoZone for automotive parts and repair.
What beauty and personal care options are near GIANT Direct?
There are several nearby beauty and salon services, such as Pretty Nails nail and beauty salon, Angie’s Wax Villa for hair removal and skincare, La Rosa Barber Pros, and Hair By Tagui beauty salons.
Does GIANT Direct provide grocery and pharmacy services?
GIANT Direct is a grocery store that also offers pharmacy services. Additionally, nearby you can find other supermarkets and pharmacy stores like Rite Aid and Giant Food Store for your convenience.
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