GIANT Direct

Reviews

• AC

  Ad Carrll

  Mar 12, 2026
  3.0
  I am posting because apparently this facility is closing. Can anyone confirm?
• JA

  John Scioli aka Johnny Angel

  Feb 24, 2026
  5.0
  I placed my order online and received it within 2 hours at my door it is a beautiful day and age we live in .
• SM

  Shonda Mayo

  Feb 22, 2026
  1.0
  This service is always a flop. The employees never take accountability and never have answers. It's been two times at 2 separate locations, that I've sat in the parking lot for over 30 mins or more waiting for my order to come out. Each time I've had to go inside and get the order myself. Then to find the employees in there doing absolutely nothing. At this point frustrated, because the point of this service is convenience. The employees are upset that im annoyed. What happened to customer service? You can't be upset because I'm up set. This makes no sense at all. Giant Direct needs to do better. I WILL NEVER ORDER THROUGH INSTACART WITH GIANT AGAIN!
• DN

  Dav New

  Jan 9, 2026
  1.0
  I'd give Giant direct zero stars if I could. I was given an e giftcard and followed their instructions, added the cost to cover my grocery purchase and they wouldn't allow me to use it because my saved 'debit/credit card' didn't have enough funds to cover an 'online authorization (fee)', they wouldn't claim isn't a fee. But what do you call an authorization if your trying to use my saved card as an authorization, if the giftcard had available 'pre-paid' funds to cover the purchase. I came to the Giant food store because my local store showed they see senior citizens and those w/limited income as people who can't afford to 'pay' extra for daily sustenance. That means, reasonable prices, a well balanced selection and a good shopping experience. Well, I asked to have the credited giftcard I applied to my Giant Direct app purchase and they said they'd issue a physical card and mail it to me or the purchaser. They didn't do that. They screwed up and are taking those funds and trying to credit my debit/credit card. How screwed up is that. I need food and now I can't get food until this is resolved. EBT benefits have been cut off. We all know why!! So going forward, I will be usuing a different company and scrutinizing Giant Directs policies and procedures. And speaking loudly to the american public on how some corporations stiil feel it alright to take advantage of those with limited income and tbe elderly. By the way, I am disabled. Thank you very much Giant for spoiling my experience.
• CC

  Carl

  Jan 5, 2026
  1.0
  The worst for customer service go to Aldis

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