Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
2,384 reviews
5 stars
739
4 stars
451
3 stars
386
2 stars
215
1 star
593
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, especially in the drive-thru, with long wait times and orders taking much longer than expected.
Food Quality
Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect orders, leading to dissatisfaction.
Customer Service
There were numerous complaints about rude or unprofessional staff, with some customers feeling ignored or treated poorly during their interactions.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.
Mixed Experiences
While many reviews were negative, a few customers did mention positive experiences with friendly staff or good food, indicating inconsistency in service.
- LDLeo DJan 5, 20261.0Save yourself the headache and eat somewhere else.
- JKJohn KelchnerDec 29, 20251.0Very dirty. Place needs a remodel inside
- AMAlea MckinneyDec 24, 20251.0there is literally a line wrapped around the place , I’m not understanding why the little white girl at the window with her hood up doesn’t greet people at the window and is texting on her phone while people are sitting in line for 20 minutes.
- SISteve Pulkett (iiDark)Dec 7, 20251.0I do not recommend you ever going to this Wendy's. If you are on a lunch break at work or are in a hurry especially, do NOT go here. I spent 25 minutes or more in this drive thru, that was barely moving or at one point was not moving at all for at least 10 minutes before it started inching along. I had a mobile order so I had already paid for my food so I just couldn't cancel it and go somewhere else. So finally after about 25 minutes or maybe even 30, I get to the window and get my food and I can see all of the employees in the window laughing and joking like, not really concerned about the insane amount of people that have been waiting for their food and how slow they're going. Then, I get my food, all I got was a 10 piece nugget meal. I pull over real quick to check it and the order is not even remotely hot. The nuggets are cold and hard, the fries are cold. I didn't have time to go back because I had to be home so, for the next 2 days I call this store and can not get an answer, I show up and they're completely getting slammed and I asked for a manager and they said it would be a while and eventually after 20 minutes or so I just left. I finally call the store today and get an answer, a manager listens to my complaint and tells me to come in to make it right. He said he wanted to make sure my order was fresh. I get there, he makes my order. I get to my car with it and drive home about 5 minutes away. The food is luke warm, not hot and fresh. Overall I would say just completely avoid this Wendy's altogether. The customer service is bad, the store is gross and the food is disgusting and not made fresh. Worst experience I've ever had with a Wendy's.
- DMDick MasseyDec 2, 20251.0Bought two burger meals at drive through. Got home less than five mins later and both burgers were cold to the touch. Tried calling but nobody bothered to answer the phone. I won’t be back. 0/10
Frequently Asked Questions About Wendy's
Is Dillersville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's in Lancaster, PA currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
What are the drive-through hours at this Wendy's location?
The drive-through is open from 6:30 AM to 1:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.
Does this Wendy's serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's delivery in Lancaster, PA?
Delivery availability can be checked via the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can provide feedback through the Wendy's Contact page or Customer Satisfaction Survey, or call this location directly at (717) 393-1065.
Where can I view the menu and prices for this Wendy's?
Menu items and prices can be viewed at order.wendys.com or via the Wendy's mobile app after selecting this location.
Are there other fast food or dining options near this Wendy's?
Yes, nearby options include Waffle House for breakfast and Pat's Pizza for Italian food, providing great alternatives nearby.
What nearby amenities might be useful when visiting Wendy's?
Nearby amenities include Sunoco gas stations for fueling up and STACK Bitcoin ATM for financial services, convenient for customers visiting the area.
Are there local businesses near Wendy's that customers might visit after dining?
Customers might visit nearby spots like Lancaster Nails for beauty services or 7ONE7 Training Systems gym for fitness activities after dining.