Wendy's

3.2
2368 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1117 Harrisburg Pike, Lancaster, PA
17603, United States

Hours

Reviews

3.2
2,368 reviews
5 stars
732
4 stars
449
3 stars
384
2 stars
216
1 star
587

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, slow order processing, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold, undercooked, or incorrect items, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.

Staff Training

There were complaints about inadequate training for staff, resulting in confusion and mistakes during orders.

Customer Experience

Mixed experiences were reported, with some praising individual employees for their friendliness, while others described overall negative interactions.
  • C4
    Chuggabug 45
    Nov 12, 2025
    5.0
    A great group of ladies were taking care of the front when I arrived. I don’t remember the names to give them a special should out but here’s my 5 star for happy people making others happy!
  • AW
    Anastazia Virgin Westfall
    Nov 4, 2025
    5.0
    It's Wendy's. Burgers were square, chicken were crispy, frostys were great
  • MR
    Michael Reed
    Nov 1, 2025
    2.0
    Have not had fast food in years, was desperate for a quick lunch thought Wendy's fresh never frozen would be acceptable. It wasn't.
  • JM
    Jennifer Miller
    Oct 18, 2025
    1.0
    The young man who waited on me, could not speak clearly. He was on his phone while I was waiting for my order.He did not provide me with a straw or a spoon or napkins. My french fries were cold as soon as I got to my car in the parking lot! He did not even thank me. He just shoved the drinks towards me and that was it.The whole reason I stopped there was to be near my sister’s place so the food would be warm. I will never ever stop at that Wendy’s again. To top it off I tried to call the place and speak to the manager, but no one ever answered my call.
  • RO
    ruben ofray
    Oct 16, 2025
    1.0
    3rd time got my order wrong and Blamed me I felt bad for the elderly lady working drive thrue its very clear she loosing her hearing repeated my order several times and still got it wrong simple order no lettuce I Blame the manager.

Frequently Asked Questions About Wendy's

Is Dillersville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.