Panera Bread

3.5
566 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lancaster is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
130 Rohrerstown Rd, Lancaster, PA
17603, United States

Hours

Reviews

3.5
566 reviews
5 stars
228
4 stars
111
3 stars
57
2 stars
36
1 star
134

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported that the restaurant is frequently understaffed, leading to long wait times and poor service.

Food Quality

Numerous reviews highlighted issues with food quality, including incorrect orders, missing ingredients, and unsatisfactory portion sizes.

Customer Service

While some staff members received praise for their friendliness, many reviews noted rude or unprofessional behavior from employees, particularly management.

Cleanliness Concerns

Several customers expressed concerns about cleanliness, including unsanitary conditions in the dining area and improper food handling by staff.

Inconsistent Experience

Customers reported a wide range of experiences, with some enjoying their meals while others had significant complaints about service and food quality.
  • CF
    Christopher Fabin
    Dec 20, 2025
    1.0
    Hire some people or close the restaurant.
  • KS
    Key Sounds
    Dec 12, 2025
    1.0
    Came here to pick up an order and got really concerned about what kind of food I would get watching the staff just giggling away like a bunch of kids non stop….it got really annoying to the point I wanted to just ask if it’s possible to get a refund and leave then whilst standing there I heard one of them answered the phone saying sorry we’re understaffed and one other mocking the person who called over the phone….haven’t even received my order and i regret placing my order here….all this talk and giggling was just so annoying.
  • AW
    Andrea Wilson
    Dec 6, 2025
    1.0
    The doors were being locked at 6pm as we were trying to come in. They close at 9 but said they were closing at 7. Half of our party was already in there. Out of white bread and bread bowls that were sitting on the rack.
  • JF
    Jen Fay
    Dec 6, 2025
    1.0
    I’ve been coming to Panera for 20 years. This was the worst experience I’ve ever had. The women making the food got our 2 person order incorrect 2-3 times and served it with literally dirty spoon and fork. They also gave us portions that were actually comical, they were so small and pathetic. I have been a loyal Panera customer for so long - if this was my first experience - I would never come back. This particular location needs an overhaul on training or something.
  • KB
    Katelyn Buccolo
    Nov 29, 2025
    5.0
    The manager (I think) is super nice here! I ordered a self serve coffee and they happened to notice the brew I was getting was about to be replaced with a fresher pot. I just thought it was kind of them to say something and it only took a few extra minutes!

Frequently Asked Questions About Panera Bread

Does Panera Bread Lancaster accept reservations?

No, Panera Bread Lancaster does not accept reservations.

What are the hours of operation for Panera Bread Lancaster?

Panera Bread Lancaster is open daily from 7:00 AM to 9:00 PM.