CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lancaster is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Food Consistency
Many reviews highlighted issues with food quality, including incorrect orders, cold soup, and inconsistent portion sizes.
Cleanliness
Several customers noted cleanliness issues, particularly with restrooms and dining areas, impacting their overall experience.
Atmosphere
The new location's atmosphere received mixed feedback, with some finding it sterile and loud, while others appreciated the modern design.
Order Accuracy
Numerous complaints were made about incorrect orders and items being unavailable, leading to customer dissatisfaction.
CM
Chris M
Nov 12, 2025
2.0
When did a bowl of soup become a half bowl. Was told they only put 3 scoops in bowl, what a rip off.
SE
Steve Elliott
Nov 9, 2025
3.0
Staff was friendly and accommodating, but service seemed slower than expected. They forgot our bottled water and gave us the wrong pastry.
Food (breakfast) was just okay. Did not like the hot chocolate at all.
RR
Rachael
Oct 25, 2025
4.0
Nice atmosphere, friendly staff and quick enough service.
The portions are inconsistent; the soup is generally cold; and they are chronically out of baguette bread
CC
Cheyenne Chiusano
Oct 24, 2025
1.0
I ordered delivery through the Panera app, and I ordered the classic avocado toast and the fruit cup for breakfast. The avocado toast container was packaged sideways in the bag so they the avocado was everywhere but the bread, and the fruit cup was less than half full with rotten fruit. It looked like someone had already eaten half of the fruit and threw it in my bag. There’s a reason I do not go to this location
DS
Dave S
Sep 30, 2025
5.0
Ordered a sandwhich as it was something I was hungry for and it definitely hit the spot