McDonald's

3.7
1917 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
575 N Franklin St, Lancaster, PA
17602, United States

Hours

Reviews

3.7
1,917 reviews
5 stars
785
4 stars
426
3 stars
275
2 stars
148
1 star
283

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Speed

Service speed varied significantly, with some customers experiencing long wait times.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.

Staff Attitude

Customer service experiences were mixed, with some praising friendly staff while others reported rude or unhelpful behavior.

Food Quality

Food quality was inconsistent, with complaints about cold or poorly prepared items.
  • JC
    Jay Concepcion
    1 day ago
    1.0
    I just went through the drive thru,I ordered a nuggets meal,and a large coke,got my food jumped on the highway, started eating my food, until I found a dam hair in my nuggets and the soda tasted like syrup,,never going back total waste of money and I was too far away to go back by the time I started eating...
  • NM
    Norma Martinez
    Nov 15, 2025
    1.0
    They never gives your ordered right had to wait to long for pancakes
  • NK
    Nate Kimmey
    Nov 13, 2025
    5.0
    Consistently fast and accurate service
  • DO
    Deborah O'NEAL
    Nov 12, 2025
    1.0
    Just tried to enter the front door, but there were 12 teenagers sitting on the floor blocking the door. I asked them to move and they told me to "use the other door." I drove through the drive through but got attitude. I pulled over and called for 15 minutes with no answer. What are they doing here? DO NOT GO
  • KE
    Kendra Eddins
    Nov 2, 2025
    1.0
    Ordered a quarter pounder no mustard…this is what I got…I’m crying and laughing at the same time because they 100% knew what they were doing.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lancaster, PA?

McDonald's in Lancaster, PA is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.