McDonald's

3.7
1908 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
575 N Franklin St, Lancaster, PA
17602, United States

Hours

Reviews

3.7
1,908 reviews
5 stars
781
4 stars
423
3 stars
274
2 stars
148
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and long wait times.

Order Accuracy

Many customers express frustration with incorrect orders and missing items, indicating a lack of consistency in order fulfillment.

Cleanliness

Several reviews highlight cleanliness issues, with reports of dirty tables and unsanitary conditions in the restaurant.

Speed of Service

While some customers appreciate fast service, others report long wait times, especially during late-night hours.

Overall Experience

The overall experience varies significantly, with some customers enjoying their visits while others express dissatisfaction and a lack of reliability.
  • NM
    Norma Martinez
    Nov 15, 2025
    1.0
    They never gives your ordered right had to wait to long for pancakes
  • NK
    Nate Kimmey
    Nov 13, 2025
    5.0
    Consistently fast and accurate service
  • DO
    Deborah O'NEAL
    Nov 12, 2025
    1.0
    Just tried to enter the front door, but there were 12 teenagers sitting on the floor blocking the door. I asked them to move and they told me to "use the other door." I drove through the drive through but got attitude. I pulled over and called for 15 minutes with no answer. What are they doing here? DO NOT GO
  • KE
    Kendra Eddins
    Nov 2, 2025
    1.0
    Ordered a quarter pounder no mustard…this is what I got…I’m crying and laughing at the same time because they 100% knew what they were doing.
  • HS
    Heather Snader
    Oct 25, 2025
    5.0
    Shout-out to the Saturday closing team today!! 🙌 We were picking up two mobiles on a Saturday night, we noticed we only got the food for one order, no big deal, went back in to grab it. They were quick to remake it for us and even threw in a pack of cookies for the trouble! Awesome team!!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lancaster, PA?

McDonald's in Lancaster, PA is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.