McDonald's

3.5
1981 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
210 W King St, Lancaster, PA
17601, United States

Hours

Reviews

3.5
1,981 reviews
5 stars
716
4 stars
381
3 stars
366
2 stars
189
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude or unprofessional behavior.

Order Accuracy

Many reviews highlighted issues with missing items or incorrect orders, leading to customer frustration.

Cleanliness

The cleanliness of the location received mixed feedback, with some customers noting it was clean while others described it as dirty and unwelcoming.

Food Quality

Food quality was generally acceptable, with some customers enjoying hot and fresh meals, while others received cold or poorly prepared items.

Atmosphere

The atmosphere was often described as uncomfortable or chaotic, particularly due to disruptive customers and management's lack of control.
  • JG
    Joshua Green
    Nov 3, 2025
    1.0
    I don’t understand how they can consistently give bad service. Every time I’m forced to stop here out of convenience there is an issue. Ordered ahead for curbside pickup. It’s been 20 minutes and I’m still waiting
  • WY
    Wakabayashi Yaro
    Nov 2, 2025
    3.0
    Been to this place often my food has been okay but staffing needs some more training on pace. Needs small improvements. A lot of reviews show complaints. This Emperor Yaro inspect this store. Kingdom!!.!!!!.!!!!.!!
  • SB
    Steve Buck
    Oct 30, 2025
    3.0
    Typical McDonald's. Place is small especially around the kiosk or counter to order. Staff very friendly.
  • AM
    Alea Mckinney
    Oct 29, 2025
    2.0
    lol do yall not check to make sure everything is in the damn bag before sending out doordash orders? It ain’t that hard
  • BB
    Bri
    Oct 19, 2025
    2.0
    I went to this McDonald’s a couple of times and it was fine, I had better services at other McDonalds. Today I went McDonalds and I was UNCOMFORTABLE with the environment. People(customers) some were fighting, swearing, talking about their personal life. The employees were fast but my food was cold and it was messed up. I got a quarter pounder. Instead of katchup it was ranch and I hate ranch. It kinda looked like sp3rm. the Mobil machines didn’t work either. I won’t be coming back for an awhile, and I will be taking the drive through to. This place is dirty and unwelcoming to someone who not used to the city.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lancaster, PA?

McDonald's Lancaster location is open daily from 5:00 AM to 11:00 PM for dine-in and delivery, with drive-thru service available from 5:00 AM to midnight.

What services does McDonald's Lancaster offer for pickup and delivery?

They offer curbside pickup, delivery including same day and no-contact delivery services.