Business Details
About
Grocery Store
The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
Location
Hours
Reviews
3.5
317 reviews
5 stars
137
4 stars
47
3 stars
40
2 stars
19
1 star
74
What are people saying?
AI-generated from recent customer reviews
Produce Quality
Numerous customers reported receiving moldy or rotten produce, leading to dissatisfaction with the freshness of items.
Service Issues
Many reviews highlighted problems with order fulfillment, including missing items, incorrect substitutions, and late deliveries.
App Performance
Customers frequently mentioned issues with the app and website, including glitches and difficulty navigating the ordering process.
Customer Service
Feedback indicated a lack of effective customer service, with complaints about unhelpful responses and long wait times.
Positive Staff Interactions
Despite the issues, some customers praised the friendliness and efficiency of the delivery staff.
- RMRod MANGESNov 7, 20251.0I used the pickup feature frequently, several months ago I picked up an order with payment by credit card. After pickup I stopped at a store and when I used same card it was blocked. On investigation the card was shutdown for suspicious activity for my purchase at Giant. On the account appeared 2 additional charges. My purchase was for $21* dollars, additionally there were 2 additional charges for $23+ from Giant. I called the store and they couldn’t explain the charges and directed me to giant directly. I then contacted the card co and acknowledged to them that the $21+ charges was valid and could be accepted. They then cancelled the card to send me a new one which takes 7-10 days. Weeks later I received and email from Giant Direct that my $21 charges were declined. Unable to call that department directly they gave me a questionnaire to complete. I was totally in aware the charge was no made. I completed the request and twice the email came back undeliverable. Weeks later the only CS number I could reach could not help me and merely gave me same address to send a response to. Evidently they do no want to receive calls. I told CS I only wanted to talk to someone that could help me. Evidently supervisor don’t want to be bothered either and they informed me all I could do is send an email and hung up.
- JJJames Alan Lewis JrOct 19, 20251.0I'm about to cancel this app : The app itself is horrible and the delivery service is lousy . To many times I've received expired food and the last order the block of cheese was nothing but MOLD , DISGUSTING ! And the fruit is rotten . The people picking orders are worthless so I'll just Go to another supermarket and actually see what I'm buying . MONEY WASTED and forget trying to get an actual human on the phone .
- RCRaviv CondeOct 12, 20255.0Checkout was quick and easy.
- MFmarian Dugan frascaJul 30, 20254.0Used pick up many times. They're good. Two major problems for me are the website and the picking of produce. Site freezes and hitting the back button sometimes takes me home instead of where I was. Today, it took me as long to order as it would have to drive and shop the order myself. Got 3 fresh corn today. Threw one out: mold on the outside leaves and inside on the corn. Asked for only 3 bananas and got 8.
- RKRay KessingerAug 8, 20181.0Permanently closed
Frequently Asked Questions About GIANT Direct
What are the operating hours of GIANT Direct in Lancaster, PA?
GIANT Direct is open daily from 6:00 AM to 10:00 PM.
Is GIANT Direct open on major holidays?
GIANT Direct has special holiday hours; for example, it closes early at 2:00 PM on 11/27/2025, at 6:00 PM on 12/24/2025, is closed on 12/25/2025, closes at 8:00 PM on 12/31/2025, and is open from 6:00 AM to 11:00 PM on 1/1/2026.
Where is GIANT Direct located?
GIANT Direct is located at 235 N Reservoir St, Lancaster, PA 17602, USA.
What payment methods are accepted at GIANT Direct?
GIANT Direct accepts AMERICANEXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Does GIANT Direct offer services in languages other than English?
Yes, GIANT Direct serves customers in English, Russian, and Spanish.
How can I contact GIANT Direct?
You can call GIANT Direct at +1 800-573-2763 or send a fax to +1 717-299-3372.
Are there nearby dining options close to GIANT Direct?
Yes, near GIANT Direct you can find several dining options including Best China Wok (Chinese restaurant), Caribbean Wave Jamaican Jerk Restaurant, Punta Cana Restaurant (diner), and Ted's delicatessen and sandwich shop.
Can customers find convenient services near GIANT Direct?
Yes, nearby services include Redbox rental kiosks, Western Union money transfer services, North Broad Street Laundry, and AutoZone for automotive parts and repair.
What beauty and personal care options are near GIANT Direct?
There are several nearby beauty and salon services, such as Pretty Nails nail and beauty salon, Angie’s Wax Villa for hair removal and skincare, La Rosa Barber Pros, and Hair By Tagui beauty salons.
Does GIANT Direct provide grocery and pharmacy services?
GIANT Direct is a grocery store that also offers pharmacy services. Additionally, nearby you can find other supermarkets and pharmacy stores like Rite Aid and Giant Food Store for your convenience.