GIANT Direct

Reviews

• JA

  Johnny Angel

  2 days ago
  5.0
  I placed my order online and received it within 2 hours at my door it is a beautiful day and age we live in .
• SM

  Shonda Mayo

  4 days ago
  1.0
  This service is always a flop. The employees never take accountability and never have answers. It's been two times at 2 separate locations, that I've sat in the parking lot for over 30 mins or more waiting for my order to come out. Each time I've had to go inside and get the order myself. Then to find the employees in there doing absolutely nothing. At this point frustrated, because the point of this service is convenience. The employees are upset that im annoyed. What happened to customer service? You can't be upset because I'm up set. This makes no sense at all. Giant Direct needs to do better. I WILL NEVER ORDER THROUGH INSTACART WITH GIANT AGAIN!
• DN

  Dav New

  Jan 9, 2026
  1.0
  I'd give Giant direct zero stars if I could. I was given an e giftcard and followed their instructions, added the cost to cover my grocery purchase and they wouldn't allow me to use it because my saved 'debit/credit card' didn't have enough funds to cover an 'online authorization (fee)', they wouldn't claim isn't a fee. But what do you call an authorization if your trying to use my saved card as an authorization, if the giftcard had available 'pre-paid' funds to cover the purchase. I came to the Giant food store because my local store showed they see senior citizens and those w/limited income as people who can't afford to 'pay' extra for daily sustenance. That means, reasonable prices, a well balanced selection and a good shopping experience. Well, I asked to have the credited giftcard I applied to my Giant Direct app purchase and they said they'd issue a physical card and mail it to me or the purchaser. They didn't do that. They screwed up and are taking those funds and trying to credit my debit/credit card. How screwed up is that. I need food and now I can't get food until this is resolved. EBT benefits have been cut off. We all know why!! So going forward, I will be usuing a different company and scrutinizing Giant Directs policies and procedures. And speaking loudly to the american public on how some corporations stiil feel it alright to take advantage of those with limited income and tbe elderly. By the way, I am disabled. Thank you very much Giant for spoiling my experience.
• CC

  Carl

  Jan 5, 2026
  1.0
  The worst for customer service go to Aldis
• RM

  Rod MANGES

  Nov 7, 2025
  1.0
  I used the pickup feature frequently, several months ago I picked up an order with payment by credit card. After pickup I stopped at a store and when I used same card it was blocked. On investigation the card was shutdown for suspicious activity for my purchase at Giant. On the account appeared 2 additional charges. My purchase was for $21* dollars, additionally there were 2 additional charges for $23+ from Giant. I called the store and they couldn’t explain the charges and directed me to giant directly. I then contacted the card co and acknowledged to them that the $21+ charges was valid and could be accepted. They then cancelled the card to send me a new one which takes 7-10 days. Weeks later I received and email from Giant Direct that my $21 charges were declined. Unable to call that department directly they gave me a questionnaire to complete. I was totally in aware the charge was no made. I completed the request and twice the email came back undeliverable. Weeks later the only CS number I could reach could not help me and merely gave me same address to send a response to. Evidently they do no want to receive calls. I told CS I only wanted to talk to someone that could help me. Evidently supervisor don’t want to be bothered either and they informed me all I could do is send an email and hung up.

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