Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1962 Fruitville Pike in Lancaster is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
689 reviews
5 stars
421
4 stars
164
3 stars
58
2 stars
23
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive staff, highlighting their professionalism and willingness to accommodate special requests.
Food Quality
Overall, the burgers and fries received positive feedback for their taste and freshness, although some customers noted issues with saltiness and inconsistency.
Cleanliness
The establishment was frequently described as clean, with good hygiene practices observed in food preparation and dining areas.
Pricing
Several reviews mentioned that the prices are considered high for fast food, with some customers feeling that the cost does not match the quality.
Consistency
Customers appreciated the consistent quality of food and service across multiple visits, although there were occasional reports of slower service during busy times.
- HDHouse of Stone DesignsOct 12, 20255.0EXCELLENT service. Facility was clean and was continued to be cleaned while we were there. Fries were crispy with the perfect amount of salt. Burgers were cooked delicious and they even catered to my little one’s picky preferences. Friendly, professional employees.
- DHD&S HubbardSep 19, 20255.0I’ve been to other five guys and the taste is always good but I have to give a shout out to this particular one because I’ve been many times and their service is far beyond other fast food places. Always so friendly and kind with big smiles. I feel like they actually care about me as a person at this five guys and that makes the food taste that much better!
- AHAndy HippleSep 18, 20253.0National Burger Day Code isn't working in the App or Website!
- JTJohn Derek ThompsonSep 14, 20255.0So daughter and I were debating on where to stop for quick bite. Knew we were close to the Lancaster Fruitville Pike 5 Guys and already loved their fries. Daughter was on the fence. So stopped for fries. L.A. (as he is known) was at the register. Exemplary customer service from moment you step in. While waiting for fries, I observed Brian on the grill, constructing picturesque, commercial quality burgers like a master at a Sunday cookout. I convinced my daughter to stay and we were both glad we did. An experience at this particular franchise location superior to almost any fast food site I have ever been at. The best, continuous cleanliness practices I have ever seen, on top of the food prep artistry and customer service. Frequent hand washing and glove changes. Measuring with temperature probe. Wiping all surfaces and scraping the grill during customer lulls. The visible kitchen area and dining area very clean and reassuring. Unfamiliar with the menu, I miscommunicated my order and forgot to ask for lettuce and tomato. Both Brian and LA apologized and offered options to resolve including replacing the burgers. I did not want them going to all that trouble but they clarified that to mitigate cross-contamination potential, the burgers I had already taken could not return to the kitchen area. I was impressed again. We agreed on simply lettuce and tomatoes on the side. They provided them in a covered tray (again, contamination control). They were farm fresh. Lettuce chilled and crunchy and tomatoes - perfect. Highly recommend this location. It’s a guilty pleasure made less so by superior training, work ethic, and customer service.
- JFJordan FranklinAug 28, 20251.0This is my second time going to this five guys. Would highly not recommend. You’re better off going to Wendy’s. Fries are overly salty. Each time the lettuce has been old and wilted. There are so many other better burger places. Save your money.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1962 Fruitville Pike accept reservations?
No, Five Guys at 1962 Fruitville Pike does not accept reservations.
What are the operating hours for Five Guys in Lancaster?
Five Guys in Lancaster is open daily from 10:30 AM to 10:00 PM.
Does Five Guys offer delivery and what are the delivery hours?
Yes, Five Guys offers delivery daily from 10:30 AM to 9:30 PM. You can order online through their delivery URL.
Can I customize my burger and milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 burger combinations and over 1,000 milkshake combinations for you to customize.
Is there a way to order or view the Five Guys menu on mobile devices?
Yes, you can view the menu and order via the Five Guys app available on Apple App Store and Google Play Store, or use their online menu links.
What payment options are accepted at Five Guys on Fruitville Pike?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys in Lancaster wheelchair accessible and family friendly?
Yes, the restaurant offers wheelchair accessible entrance, seating, and restroom. It also welcomes children and has high chairs available.
Are there nearby places where I can grab coffee before or after my meal at Five Guys?
Yes, there is a Starbucks near Five Guys at Fruitville Pike where you can enjoy coffee to complement your meal or relax afterward.
If I need to handle banking tasks or access cash near Five Guys, where can I go?
You can visit the Wells Fargo ATM or Members 1st Federal Credit Union, both conveniently located near Five Guys on Fruitville Pike.
What are some family-friendly entertainment options near Five Guys in Lancaster?
Chuck E. Cheese's, located nearby, is a great place for family fun with arcade games and activities after enjoying a meal at Five Guys.