Dunkin'

3.3
734 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lancaster, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1242 Lititz Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.3
734 reviews
5 stars
291
4 stars
129
3 stars
59
2 stars
52
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional staff, including managers, leading to a negative customer experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with customers expressing frustration over the lack of attention to detail.

Cleanliness

Several customers reported unsanitary conditions in the store, including dirty tables and bathrooms, contributing to an overall negative impression.

Food Availability

Customers often found the location out of key menu items, including donuts and breakfast foods, leading to disappointment.

Service Speed

Many reviews mention slow service, particularly during busy hours, with some customers experiencing long wait times.
  • SS
    Sher90n2
    Nov 11, 2025
    5.0
    We love this location before church on Sunday. They are friendly, speedy, have good selection. Great! Only reason I didn't mark atmosphere high is because we always use the drive thru so the atmosphere is my car.
  • DW
    Darlene Wolfe
    Nov 6, 2025
    1.0
    The most rude, lazy, unkept staff in the area, not just DD's, but any retail store in Lancaster. How they're still opened is baffling. I got fed up with their rudeness and walked out. Didn't spend a penny!
  • EO
    Eli Olson
    Nov 4, 2025
    1.0
    someone raw dogged my donut there was clear fingerprints in the frosting, they gave me another one and it had a hair on it and also the lady was rude
  • BG
    Brandyn Guinther
    Oct 27, 2025
    1.0
    Whatever you do do not go in to order your order they will take care of 15 cars before turning to you to take your coffee order and then they will be very rude to you. Highly recommend finding another location for coffee.
  • AM
    Amanda Miller
    Oct 19, 2025
    1.0
    My husband got me breakfast from here today, and I had the hash browns. As I was eating one I had a horrible crunch on my tooth. I was able to spit it out, and found what looked to be small pieces of rock…. How that would have gotten into a hash brown is beyond me but this is absolutely ridiculous.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lancaster, PA?

Dunkin' in Lancaster, PA is open daily from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch meals.