Dunkin'

3.3
737 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lancaster, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1242 Lititz Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.3
737 reviews
5 stars
291
4 stars
129
3 stars
59
2 stars
52
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, including managers, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of mobile orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to an overall negative impression.

Food Availability

Customers frequently noted that the location was often out of popular menu items, including donuts and breakfast sandwiches.

Service Speed

Feedback indicated that service was often slow, particularly during busy hours, with long wait times reported.
  • EH
    Erin Haggard
    Dec 27, 2025
    5.0
    Best Dunkin to get your coffee in Lancaster! Jesus, the manager, is so kind and works so hard. Very customer service oriented. I love coming here! (Also makes my coffee right every time :)
  • AM
    Andrei Modin
    Dec 21, 2025
    1.0
    Very very slowly
  • DM
    Dom Muscatell
    Dec 21, 2025
    1.0
    This is the worst Dunkin’ Donuts I have ever been to good luck ordering at the counter matter of fact you can’t they have a sign that they’re so slow they just all out decided to not serve anyone at the counter unless it’s directly off the kiosk go through the drive-through don’t waste a freaking dime. Get absolutely scammed on your coffees. The food is not good. All the employees there have no idea what they’re doing. Just spent eight dollars on a coffee and it looks like this after taking the ice out. Worst Dunkin’ Donuts in Lancaster this place needs bulldozed. 12-21-25 10:32am
  • NC
    Nailin Cruz
    Nov 30, 2025
    1.0
    El servicio es pésimo me dejaron esperando más de 30 minutos por una orden que pagué y tuve que preguntar por mi orden y según las muchachas dicen que la orden fue cancelada porque la máquina de chocolate estaba dañada pero nunca salieron avisarme que mi orden estaba cancelada y cuando le dije porque no me lo habían informado me trataron súper mal y aún yo estando embarazada no les recomiendo este lugar a nadie 11/30/2025 hora 5:30 pm
  • SS
    Sher90n2
    Nov 11, 2025
    5.0
    We love this location before church on Sunday. They are friendly, speedy, have good selection. Great! Only reason I didn't mark atmosphere high is because we always use the drive thru so the atmosphere is my car.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lancaster, PA?

Dunkin' in Lancaster, PA is open daily from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch meals.