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Dunkin'

3.3
(741 reviews)

Business Details

1242 Lititz Pike, Lancaster, PA
17601, United States
(717) 208-7587
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lancaster, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1242 Lititz Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.3
741 reviews
5 stars
291
4 stars
129
3 stars
60
2 stars
54
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers reporting negative interactions with both employees and management.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, and poor handling of complaints regarding their orders.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, as well as complaints about the overall cleanliness of the store.

Food Availability

Many customers noted that the location often ran out of popular menu items, including donuts and breakfast sandwiches, leading to disappointment.

Service Speed

Customers reported slow service, particularly during busy hours, with some expressing frustration over long wait times and understaffing.
  • LC
    Lucy Citro
    2 days ago
    1.0
    HORRIBLE MANAGEMENT. BROKEN FROZEN COFFEE MACHINE GOING ON 2 WEEKS.UNACCEPTABLE ...
  • CJ
    Casey Jimenez
    4 days ago
    1.0
    This the worst location I have ever been to. I’ve tried so many times because it is convenient but no more…I’m done. Between long lines…being out of product…incorrect orders…rude staff…it is just not worth anymore.i just go to another location. I was actually scolded by a staff member because they felt I didn’t give them enough time to complete my order. Even the line is always backed up to the street and my by the time I get to the speaker the order was ready. Several times I didn’t get my bonus points for visiting on a Monday and ordering in the app…they just don’t care and when you do complain they just send a standard script apology and don’t address the issue at all. Awful service. Don not go to this location…
  • AH
    Andy Hipple
    Feb 12, 2026
    3.0
    It’s donuts, so it feels ridiculous to complain… but here I am. If you can’t staff your business, just say that. I 100% hate using kiosks to order — especially when my order gets cancelled twice because some of the donuts I picked “aren’t available.” How would I know that? Oh right… the machine didn’t know either. And it didn’t prompt me. I bet a person would have known. It’s wild when you try to treat the office and instead have to do a mental cost-benefit analysis: Do I have time to wait? Do I want to restart this order again? Do I just abandon the mission and bring back gas station cookies? Nothing like a little self-checkout existential crisis before 9am. Anyway… I’m now the guy complaining about donuts.
  • MB
    Matt Bustin
    Feb 11, 2026
    1.0
    Do not come here! The most rude and ignorant staff I have ever come across
  • KK
    Kar Kraftsman
    Feb 11, 2026
    2.0
    Since this is the only way that corporations in America care anymore about people's feedback I would like to say that this place does not have kind people working the window. Very short and direct trying to get you in and out without giving you any pleasant service. Food is normally cold cheese is never melted and I'll never go here again. America is starting to suck because of all these entitled people working for these corporations. I'll never go to a McDonald's or dunkin' donuts ever again.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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