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Chipotle Mexican Grill

3.2
(302 reviews)

About

Mexican Restaurant
Chipotle East Lancaster PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2232 Lincoln Hwy E, Lancaster, PA
17602, United States

Hours

Reviews

3.2
302 reviews
5 stars
110
4 stars
55
3 stars
24
2 stars
13
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude or dismissive towards customers.

Food Quality

Customers frequently reported issues with food quality, including small portion sizes, cold food, and missing ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean tables and overflowing trash bins.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and inadequate portions, especially with online orders.
  • BS
    Bavly Saad
    4 days ago
    3.0
    The food was very cold, and the rice was dry and burnt
  • MH
    Meg H
    Feb 15, 2026
    1.0
    Ordered three extra chicken bowls, which costs like $6 extra each bowl, and the person serving didn’t have enough so just put the rest of the crumbs from the bottom of the pan on the bowls.
  • LG
    Lenny Gx
    Jan 30, 2026
    1.0
    I’m honestly frustrated with how that interaction went. The girl handling the order didn’t want to go to the back to get chicken and instead of just communicating that respectfully, she had a really dismissive and nasty attitude about it. I get that work gets busy, but basic customer service and respect shouldn’t disappear because of that. It made the whole experience uncomfortable and unnecessary! My family did not deserve that kind of nasty attitude.
  • MH
    Melissa Hickey
    Jan 23, 2026
    1.0
    I took my 2 boys to lunch at this Chipotle today, and while we were sitting there eating, a cockroach crawled out of the vent and continued thru the store. The workers were quick to get rid of it (killing it right over the food) and proceeded to apologize to the patrons behind us who told them about it, and refunded their money. Meanwhile nothing was said to my children and I, no apologies or anything. My burrito bowl had so much liquid in it it was almost inedible. Enjoy at your own risk.
  • YT
    Yung Tryx
    Jan 18, 2026
    1.0
    If you order delivery they will basically give you a half portion. If you order the quac get it on the side because they skimp on that too if you get it on top, for almost $4 that’s crazy. They also do not wait until the driver is close/there so if you order and it gets picked up a bit later your food will be brick cold. Chicken is also sometimes burnt and inedible. Not a very good chipotle.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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