Chipotle Mexican Grill

3.4
577 reviews
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About

Mexican Restaurant
Chipotle West Lancaster PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
130 Rohrerstown Rd, Lancaster, PA
17603, United States

Hours

Reviews

3.4
577 reviews
5 stars
223
4 stars
105
3 stars
63
2 stars
51
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, with long wait times for food and orders often being incorrect.

Portion Sizes

Numerous reviews mentioned small portion sizes, with customers feeling they were not getting value for their money.

Food Quality

Feedback on food quality was mixed; while some praised the freshness and taste, others complained about stale chips and undercooked ingredients.

Customer Service

Customer service was frequently criticized, with reports of rude staff and poor communication.

Cleanliness

Some customers noted cleanliness issues in the dining area, while others praised specific locations for being clean and well-maintained.
  • ST
    Stephen Thomas
    Nov 9, 2025
    1.0
    Very very slow, and overpriced for the portion you receive. Other locations are better than this one.
  • SF
    Samantha Faller
    Nov 6, 2025
    1.0
    Ordered a vegetarian Sofritas burrito. And after not eating meat for years, bit into a steak and chicken burrito. Tried to call the store but couldn’t get through to anyone and just wanted to get a new burrito made.
  • CJ
    Camari Jackson
    Nov 4, 2025
    1.0
    got a steak bowl with like 10 pieces of steak asked for a little more and was told id be charged for extra when i didn't even get a full portion to begin with, i also asked for lettuce and didn't get any. I was able to see the bottom of the tray the steak was in should be full especially since it was about 12 pm lunch time. i also asked for lettuce and didn’t receive any.
  • JB
    Joelle Brein
    Nov 3, 2025
    1.0
    I found a roach(?) or bug in my rice bowl. Couldn't get ahold of anyone in customer service sadly. I tried submitting pictures to the customer support on the website but this location didn't pop up.
  • KH
    Kyle Hurlbrink
    Nov 1, 2025
    4.0
    I force myself to ignore the mess on the floor and in-between food trays. Would prefer a cleaner kitchen that's exposed to customers. Also every time you need to verify a correct online order.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill West Lancaster PA offer?

Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with real, responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 130 Rohrerstown Rd, Lancaster?

Chipotle is open every day from 10:45 AM to 10:00 PM.