Business Details
About
Mexican Restaurant
Chipotle West Lancaster PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
586 reviews
5 stars
226
4 stars
104
3 stars
64
2 stars
53
1 star
139
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Portion Sizes
Many reviews mentioned that portion sizes have decreased significantly, leading to dissatisfaction with value for money.
Food Quality
There were numerous complaints about food quality, including stale chips, undercooked rice, and incorrect ingredients.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and food preparation areas.
Positive Experiences
Despite the negative feedback, some customers praised specific locations for friendly staff and good food.
- WWW!llACTJan 3, 20265.0This location is excellent
- TPTimmy Samec, PhDDec 19, 20251.0They manage to screw up every mobile order I’ve placed. At this point the joke is on me for giving them multiple chances.
- JSJavan ShoupDec 18, 20251.0Absolutely TERRIBLE service and food tonight. Food was disgusting and cold. Please don’t come here. Waited 40 MINUTES for my food. And to top it off, my bowl had barely anything in it
- GIGraling Cantrell IIDec 6, 20253.0Portion sizes seem to have decreased in the past year. Went to get supper around 5:15p and most of the food was nearly out. Looks like there was no oversight for preparation of dinner rush. Disappointing experience.
- HSHeather SmithNov 25, 20252.0Over priced for the portion you receive. I usually grab lunch there a couple times month and their portions use to be good. I decided to give it a try again after the last time I was there, and barely a spoonful of everything you ask to be put in your bowl. The guy at the register, it was as if I was a bother asking for chips, when they normally ask you if you want chips. Customer Service and portions have gone down hill at this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill West Lancaster PA offer?
Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with real, responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 130 Rohrerstown Rd, Lancaster?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Does Chipotle West Lancaster PA offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle West Lancaster PA?
You can order online through Chipotle's official order website or their app, available via the provided links.
What are Chipotle's 'Food with Integrity' principles?
They prioritize sourcing ingredients from farms that follow humane and sustainable practices and use 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill West Lancaster PA welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
What payment options are available at Chipotle West Lancaster PA?
They accept credit cards and offer gift cards for payment, along with online payment options.
What nearby places can I visit before or after eating at Chipotle West Lancaster PA?
Nearby places include Panera Bread, Lime Spring Square shopping center, and Starbucks coffee shop, ideal for coffee, shopping, or a light snack.
Are there other dining options close to Chipotle at 130 Rohrerstown Rd?
Yes, nearby dining options include Firehouse Subs, MOD Pizza, MrBeast Burger, Fuddruckers, and Turning Point Lancaster for a variety of cuisines.
What nearby services can be helpful when visiting Chipotle West Lancaster PA?
Nearby services include USPS Collection Point for mail needs, Trek Bicycle Lancaster for outdoor gear, and several mobile phone stores like Verizon and AT&T for connectivity needs.