Business Details
About
Mexican Restaurant
Chipotle West Lancaster PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
577 reviews
5 stars
223
4 stars
105
3 stars
63
2 stars
51
1 star
135
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported slow service, with long wait times for food and orders often being incorrect.
Portion Sizes
Numerous reviews mentioned small portion sizes, with customers feeling they were not getting value for their money.
Food Quality
Feedback on food quality was mixed; while some praised the freshness and taste, others complained about stale chips and undercooked ingredients.
Customer Service
Customer service was frequently criticized, with reports of rude staff and poor communication.
Cleanliness
Some customers noted cleanliness issues in the dining area, while others praised specific locations for being clean and well-maintained.
- STStephen ThomasNov 9, 20251.0Very very slow, and overpriced for the portion you receive. Other locations are better than this one.
- SFSamantha FallerNov 6, 20251.0Ordered a vegetarian Sofritas burrito. And after not eating meat for years, bit into a steak and chicken burrito. Tried to call the store but couldn’t get through to anyone and just wanted to get a new burrito made.
- CJCamari JacksonNov 4, 20251.0got a steak bowl with like 10 pieces of steak asked for a little more and was told id be charged for extra when i didn't even get a full portion to begin with, i also asked for lettuce and didn't get any. I was able to see the bottom of the tray the steak was in should be full especially since it was about 12 pm lunch time. i also asked for lettuce and didn’t receive any.
- JBJoelle BreinNov 3, 20251.0I found a roach(?) or bug in my rice bowl. Couldn't get ahold of anyone in customer service sadly. I tried submitting pictures to the customer support on the website but this location didn't pop up.
- KHKyle HurlbrinkNov 1, 20254.0I force myself to ignore the mess on the floor and in-between food trays. Would prefer a cleaner kitchen that's exposed to customers. Also every time you need to verify a correct online order.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill West Lancaster PA offer?
Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with real, responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 130 Rohrerstown Rd, Lancaster?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Does Chipotle West Lancaster PA offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle West Lancaster PA?
You can order online through Chipotle's official order website or their app, available via the provided links.
What are Chipotle's 'Food with Integrity' principles?
They prioritize sourcing ingredients from farms that follow humane and sustainable practices and use 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill West Lancaster PA welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
What payment options are available at Chipotle West Lancaster PA?
They accept credit cards and offer gift cards for payment, along with online payment options.
What nearby places can I visit before or after eating at Chipotle West Lancaster PA?
Nearby places include Panera Bread, Lime Spring Square shopping center, and Starbucks coffee shop, ideal for coffee, shopping, or a light snack.
Are there other dining options close to Chipotle at 130 Rohrerstown Rd?
Yes, nearby dining options include Firehouse Subs, MOD Pizza, MrBeast Burger, Fuddruckers, and Turning Point Lancaster for a variety of cuisines.
What nearby services can be helpful when visiting Chipotle West Lancaster PA?
Nearby services include USPS Collection Point for mail needs, Trek Bicycle Lancaster for outdoor gear, and several mobile phone stores like Verizon and AT&T for connectivity needs.