Arby's

3.9
1029 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2230 Lincoln Hwy E, Lancaster, PA
17602, United States

Hours

Reviews

3.9
1,029 reviews
5 stars
445
4 stars
277
3 stars
141
2 stars
55
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

There were mixed reviews on food quality, with some praising the taste while others complained about cold or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.

Friendly Staff

Despite service issues, many customers noted that staff members were friendly and polite.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that the value did not match the quality of food received.
  • DW
    Dwight Wallace
    2 days ago
    5.0
    Mmmmmmmm Gryo is very good 👍.
  • KK
    Key Key
    Nov 23, 2025
    1.0
    The service was terrible this time. In all the years I've visited this place when I go to see my relatives in Lancaster, the manager, shift Tracy, is incredibly rude and discriminates against people of color. I placed a mobile order and paid for it, then waited about 20 minutes and it never arrived. I asked her about it and she said there was nothing. I showed her my phone so she could see the order number, and she made dismissive gestures with her hands and face, saying, "I don't have time for you." Then, when I said, "Here's my receipt," she told me, "Take the cups and pour yourself a drink. You're good for something!" I was in shock. She never served my order; only a young man working in the back prepared it, and he was the only one who apologized. This is unacceptable! I will never return and I do not recommend this place.
  • SS
    Steven Sobotka
    Nov 20, 2025
    5.0
    Very polite employees, great job
  • CF
    Chris Finerty
    Nov 5, 2025
    1.0
    No one behind the counter when I arrived, waited 5 mins to see a employee, ordered the new gobbler turkey sandwich, opened it up when I got home, and they didn't put the stuffing, cheese or onions on the sandwich that's it's supposed to come with , but proceeded to put bacon on it that's not advertised on sandwich, like how is that even possible, no wonder why the only cars in the parking lot are the employees, highly disappointed and a horrible experience
  • BS
    Billy Smith
    Nov 1, 2025
    5.0
    Always good just wished they were still 5 for a dollar.