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Arby's

4.0
(794 reviews)
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Business Details

15506 Kutztown Rd, Kutztown, PA
19530, United States
(610) 683-7300
http://www.arbys.com/locations/us/pa/kutztown/15506-kutztown-rd/store-5229
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
15506 Kutztown Rd, Kutztown, PA
19530, United States

Hours

Reviews

4.0
794 reviews
5 stars
363
4 stars
215
3 stars
119
2 stars
37
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold, poorly prepared, or lacking in ingredients.

Service Issues

Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and staff arguing in front of customers.

Cleanliness

Multiple customers noted cleanliness issues, such as dirty tables and sticky floors, which detracted from their dining experience.

Staff Friendliness

Despite some negative experiences, many customers praised the friendliness and helpfulness of the staff.

Operational Challenges

Customers reported operational issues, including being out of key menu items and problems with the ordering system.
  • PS
    Paul Shields
    6 days ago
    5.0
    a very good fast food restaurant service is good food is great very enjoyable experience
  • SH
    Shannon Held
    Feb 24, 2026
    5.0
    Every time I come here, the staff is so friendly and has great fast service! They have the best fish sandwich in fast food and their crinkle fries are to die for!
  • LL
    logan lichtenwalner
    Feb 24, 2026
    5.0
    Staff is always very nice and food is great every time I stop.
  • SA
    Shannon Adams
    Feb 4, 2026
    3.0
    I went inside to order so I wouldnt hold up the drive thru since I was ordering for 3 people. I figured since I was the only one there I didnt need to check my order. When I got home one of the fries from my meal was missing. Otherwise the food and service was great!
  • GO
    Gregg Obst
    Jan 19, 2026
    4.0
    As far as Arby locations go, thjis one is pretty good. The drive-thru staff are usually friendly. I don't think I've ever gotten the wrong order at this location. When you pull around the drive-thru lane give yourself a little extra room because the curb by the menu sign sticks out a little but. It can be difficult to pull out sometimes since the traffic at the light tends to back up a little during key times of the day.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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