Pizza Hut

Reviews

• MM

  Maria Martínez

  Feb 18, 2026
  1.0
  On January 30, 2026, I ordered the Ultimate Hut Bundle from the Pizza Hut located on Wyoming Ave in Kingston for my daughter’s movie night. Unfortunately, when the order arrived, one of the pizzas had what clearly looked like a body hair mixed in with the cheese. It was extremely disappointing and unacceptable. I called the store immediately to report the issue so they could come pick it up, and I requested a refund. Since then, I have been calling repeatedly. Each time I was told that the manager was not available, that he would arrive after 1 PM, and that he would call me back — but I never received a call. Today, February 18th, I called again. I had to raise my voice just to be taken seriously. The employee told me my refund would only be $5, but that he could not process it because only the manager could do it — and now the manager is supposedly on leave. This experience has been frustrating, unsanitary, and extremely unprofessional. Not only was the food unacceptable, but the lack of customer service and follow-up has made the situation even worse. I will be going in person on Friday and hope this issue is finally resolved. Very disappointed.
• MA

  Maria Aguiar

  Feb 7, 2026
  5.0
  Good
• RR

  RS

  Feb 4, 2026
  1.0
  Absolutely HORRIBLE customer service, now I know why Pizza Hut is fading away into a memory as the regular locations closed and turned into these tiny little places with zero skills to even complete a simple order. Food allergy was ignored when we made sure to specify that, still ended up with mushrooms and an incorrect pizza only to be talked to like a bad child when it was THEIR mistake!!! Pizza Hut is sad with how poorly they handle basic customer service
• JR

  Johnny “Ghost” Riccardo

  Dec 23, 2025
  1.0
  Terrible place. Their delivery drivers have no idea where to go and show up at the wrong house. Dont expect your food to be hot.
• BW

  Bean Water

  Oct 29, 2025
  1.0
  My mom and I ordered the food and there weren't any issues there. One of the pizzas came out with the dough still basically raw (it was sticking to the box. I watched one of the workers who were handling the food chew his nails and not wash or even sanitize his hands. I suggest going to another store or just a different chain instead. It's not good, and far from safe. Had them remake the pizza. Came out fine the 2nd time, but it should have been fine the 1st. Edit: Chicken was rubbery. I found out that they dumpster dive the Dollar General next door. For your health, seriously, please do NOT eat here.

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