Morton's The Steakhouse

Reviews

• LR

  Laija Ransome

  2 days ago
  1.0
  I chose Morton’s Steakhouse - King of Prussia to celebrate my birthday with a table of six, and it turned into one of the worst dining experiences I’ve had. Our food took two full hours to come out, and there was absolutely no communication about the delay. No updates, no explanation, no apology — nothing. For an upscale restaurant, especially during a birthday celebration, that level of service is unacceptable. When we politely asked our waitress what was taking so long, she responded with attitude and said, “since this is a nicer restaurant…” The tone and implication of that comment felt disrespectful and offensive, as if we were unfamiliar with fine dining. We have dined at restaurants far nicer than this. When the food finally arrived, it was not worth the wait. Several steaks were dry, burnt, and bland. My steak was overly salty, burnt, and cold. After waiting two hours, receiving food in that condition was beyond frustrating. We politely asked to speak with the manager, hoping the situation would be handled professionally. Instead, he displayed very poor communication skills and was rude. There was no genuine apology or effort to resolve the situation. The atmosphere also didn’t help — the lighting was extremely dark, making it uncomfortable to even see our food clearly. This was supposed to be a special birthday dinner, but I left livid and completely disappointed. I will never return, and I would not recommend this restaurant for any special occasion or celebration.
• LA

  Latanya Anderson

  2 days ago
  1.0
  We had reservations for 7:30 and was seated about 8:00 waiting for the whole party to arrive fine. Poor food, service, and atmosphere the restaurant was too dark. The food orders was put in or so I thought by 8:45 it took well over and hour for the food to cone out and when it did it was cold, instead mash potatoes, and the steak look like to little balls it was just a mess and to top it off the manager seem angry instead of trying to solve the problem. This has dampened my daughter’s 31derful birthday please do not go here i wouldn’t recommend it and when tour spending your money this place os definitely not WORTH IT
• KJ

  K J

  2 days ago
  1.0
  Went to this location to celebrate a birthday, party of 6, arriving and setting by 8:30, orders was taken at 8:45, we didn’t receive our food until 10:30, it was steak was cold and bland, lobster was cold and bland, mash potatoes was instant mash potatoes smh. We complained to the manager and he was not accommodating at all with very poor communication and problem solving skills. The waitress told us that the food is taking so long because it’s a nice restaurant, it was a disrespectful remark, insinuating that we don’t know any knowledge of who long nice restaurants take to prepare food, and the restaurant is a mid restaurant not very nice at all, I’ve definitely been to better. In closing we never ate the cold food and wasn’t compensated for ruining the birthday celebration.
• NP

  Nadjah Pius

  Feb 21, 2026
  1.0
  I would not come back here again. My family and I have come to Mortons on special occasions for the last few years. We came to celebrate my mother's birthday and both the service and the food were abysmal. The hostesses were not friendly. When seated, we were not offered a high chair for our infant. No one said happy birthday to my mother. It took 30 minutes for us to receive bread. After ordering, one of our entrees came out with the appetizers and our sides came out before our entrees. I asked for a high chair and it took over 20 minutes to receive one. Our first round of drinks was fine. The second round took over 40 minutes. One of our drinks didnt even come. After waiting 40 minutes I was then told they were out of the drink they thought I ordered, which wasn't even the right one. The "spirits flight" is not a flight at all, but one drink with 3 different spirits poured into one despite the website advertising it as a true flight. After waiting over an hour, we finally received our steaks. 3 out of the 4 steaks were incorrect. In additon to two of them being the wrong cut; one was topped with the wrong sauce, the second was supposed to be well done and instead was medium and the third was supposed to be medium-well and was instead rare. We had to send all 3 of the steaks back. When they came back out, one was burnt outside and medium well inside. The other was burnt and well inside and the third was cooked medium-well as intended. My brother, who's food had come out an hour earlier had to sit with nothing while the rest of us ate. At this point, we were ready to go home. We asked for boxes for our food and for our desserts to be boxed as well. We then waited for our desserts for over 30 minutes. My mother, brother and his girlfriend actually had to leave before the desserts even came. My mother did not receive a "happy birthday" cake despite us seeing several birthday cakes coming out of the kitchen. After they left and our desserts finally came, we received the bill. They did comp us for a few drinks, but still charged us for a drink that was incorrect and taken from the table. I asked to speak to the manager who was pleasant but didn't seem to care too much about our grievances. He did comp us further for the bill, which we do appreciate, however our entire experience was subpar. As I stated, we've been here before and have always had a great time. I understand restaurants can have a bad night but this was inexcusable. We would never come back here.
• BM

  Brian McCarthy

  Feb 17, 2026
  5.0
  Look, it's an old school, high end steakhouse. Yes, its pricey. Because obviously. Yes, it's at the mall. You can enter from the outside instead of the mall entrance (in fact, we've only been able to enter from the non-mall entrance). It's a LOT better than Capital Grille, Sullivan's, Vinny's, Creed's, Joey Chops, the list goes on. It's not as expensive as a few of those, either. It is absolutely criminal this place has a lower rating than some of those others because a few snobs had a bad experience. My wife and I came here for restaurant week a year ago, went once or twice since then, its our special occasion place. The sides are all fantastic, the steak of course is perfect, the service is always top notch, and we've never left disappointed. It feels like 'our spot', like a hidden secret at the mall. I love the old school decor and seating arrangements. Wife always loves the filet. Great place.

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