Chipotle Mexican Grill

3.6
945 reviews
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Business Details

620 W Dekalb Pike, King of Prussia, PA
19406, United States
(484) 751-0102
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle KOP Pad is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
620 W Dekalb Pike, King of Prussia, PA
19406, United States

Hours

Reviews

3.6
945 reviews
5 stars
404
4 stars
197
3 stars
87
2 stars
59
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unhelpful.

Food Quality

While some customers enjoyed the food, many reported issues with freshness, incorrect orders, and inadequate portion sizes.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the dining area and restrooms.

Management Issues

Customers expressed dissatisfaction with management, citing unhelpful responses to complaints and a lack of proper training for staff.

Inconsistent Experience

The overall experience varied significantly, with some customers praising the location while others deemed it the worst Chipotle they had visited.
  • MS
    Max Scheffman
    Nov 7, 2025
    5.0
    Very clean. Definitely the best Chipotle location I’ve seen around Philly. Thank you guys.
  • EA
    E A
    Oct 26, 2025
    1.0
    The manager on 10/26 at 7pm hung up on me because she didn’t want to provide an acceptable response to my order issue. I believe her name is Jessica and she should be fired for her lack of customer service experience towards her customers. She was rude, obnoxious, had an attitude like we were inconveniencing her before abruptly hanging up the phone. I will be contacting customer service and the district manager to report my experience as well as seek a refund for the parts of my order that were missing. Unacceptable experience. Find a new manager.
  • ET
    Elijah Thornton
    Oct 18, 2025
    1.0
    Just awful
  • JP
    John Philadelphia
    Oct 1, 2025
    4.0
    There’s been a foul smell when you walk in recently. Like a sulfur, gas type of smell. The food is always pretty good though.
  • QR
    Quinn Ressler
    Sep 28, 2025
    5.0
    A lot of local Chipotles seem to be absolutely terrible for some reason, but this one is actually one of the few good Chipotles I have found. This location’s service is decent, the dining room is clean, and the food quality is good. If you are craving Chipotle, this is the location you want to go to.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in King of Prussia serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

Where is the Chipotle Mexican Grill located in King of Prussia?

It is located at 620 W Dekalb Pike, outside King of Prussia Mall, next to the Container Store in Montgomery, PA.