Chipotle Mexican Grill

3.6
956 reviews
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About

Mexican Restaurant
Chipotle KOP Pad is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
620 W Dekalb Pike, King of Prussia, PA
19406, United States

Hours

Reviews

3.6
956 reviews
5 stars
409
4 stars
200
3 stars
87
2 stars
62
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unprofessional staff, while a few praised friendly and attentive service.

Food Quality

Customers reported mixed experiences with food quality, noting issues with freshness, portion sizes, and incorrect orders, although some praised the taste and freshness of their meals.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and restrooms, while a few customers noted that the location was clean and well-maintained.

Availability of Ingredients

Many customers complained about missing ingredients and toppings, particularly during busy hours, leading to dissatisfaction with their orders.
  • GF
    Gidge F
    Jan 6, 2026
    4.0
    Barbacoa burrito...ate half of it before I found any meat. Guacamole was bland. Hot sauce helped make meal tasty. I wouldn't go out of my way for this again.
  • SD
    Samorye Desu
    Jan 4, 2026
    2.0
    One of the worse chipotle I’ve been to. I was trying to see if this location had better tasting food, but I was very disappointed again. I don’t know what happened. Chipotle’s food has no flavor anymore. Meat has not been savory and no lime/zest in anything for the past couple visits (months, maybe over a year) I’ve made. I should have just gone to another place and that was my fault. From 3 cars flying into the lot to the guy who starts your order not saying anything. I tried to be nice and said hi to acknowledge him. I’m not sure if he was ready or not because he was putting on his gloves. After a min of staring contest, I guess I’ll start my order. Lol the next section worker doesn’t say anything either. What happened? I get it: Minimum wage, over-worked and tired. I’ll be understanding and try to be fair. I’m neutral about the workers. Food on the other hand, 1 star. I almost threw it away after 3 bites, but I paid almost $15. Probably my last visit. Thank you, it was good while it lasted.
  • SZ
    steven zameito
    Dec 28, 2025
    2.0
    I typically do take out here, and the food services are all over the place! Most of the time I'm getting short changed on amounts. 3$ for maybe a tablespoon of guac! Are you kidding me! What a rip! Are your employees incentivized to skimp!
  • HS
    HariOm Tat Sat
    Dec 22, 2025
    2.0
    Chipotle Mexican Grill in King of Prussia — especially issues like running out of toppings or utensils during our dinner: 🍲 Common Complaints Customers Mention 🔹 Limited or missing toppings / ingredients • staff say that certain toppings or items were missing (sour cream, spoons, some meat options) or out of stock when we visited — even when the restaurant wasn’t busy.  • we specifically noted that most items were out when we visited and had to make do with limited options in bowl.  🔹 Spoons and utensils • many locations often having spoons only available upon request or seeming “out of” spoons. This location staff mentioned spoons are not available though we requested them. • However, it’s not unique to this branch — many Chipotle restaurants nationwide see similar complaints from customers. 
  • PS
    Prabha Shankar
    Dec 20, 2025
    5.0
    Very good chipotle at much needed spot. As someone else mentioned many other chipotle has gone down hill after Covid by many reason quality , quantity , service , staffs attendance , cleanliness, staffs friendliness . All these has been a pleasant surprise from this store and try out once.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in King of Prussia serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

Where is the Chipotle Mexican Grill located in King of Prussia?

It is located at 620 W Dekalb Pike, outside King of Prussia Mall, next to the Container Store in Montgomery, PA.