CAVA

Reviews

• AP

  Anjali Patel

  2 days ago
  1.0
  This was my second time visiting this CAVA location, and unfortunately it confirmed my first impression — the service and management here are extremely disappointing. I ordered a make-your-own bowl with lentils as the base and added a side of pita, fully aware there would be an extra charge. I was charged for the full side of pita, but was handed what looked like about 1/4 of a leftover piece. That is unacceptable, especially when customers are paying full price. What was even more concerning was the quality of the food. The employee (wearing clear eyeglasses) stepped to the back of the store to add the lentils to my bowl and returned with it. When I began eating, I realized the lentils were completely undercooked — dry, hard, and essentially raw. They were inedible. For clarification, the photo of the bowl may look like I had already eaten most of it — that was not the case. That was the actual portion I was served. I rarely leave negative reviews, but this experience warrants one. Being overcharged for an incomplete side, served undercooked food, and met with unfriendly service reflects serious issues with quality control and management at this location. I hope ownership takes this seriously and addresses these problems immediately.
• AH

  Allen Huynh

  3 days ago
  5.0
  Queen (Quin?) and her team are amazing and very respectful. There was a disrespectful customer that came in that was yelling about portion sizes after the fact, but never asked for the portions when they were served their food. (I personally think the portion sizes are accurate and good). Queen was very respectful on explaining what cost extra and what wasn't, while the other customers started to raise their voice and started yelling at the team. During the entire time, she was very calm and explained to the man their policies while the man was constantly asking for free food. It was uncalled for, for the customer to act so rude to the staff that way, but the staff was very calm and kind to the end. And I do enjoy returning to this Cava because of the light and joyful nature of the workers and the quality of the food. Thank you to Queen and her team for making this experience always great every time I come and visit, and I apologize on behalf of that rude customer. I wish you all the best and continue to spread love and joy where you can!
• CH

  Carter Hoover

  Feb 18, 2026
  5.0
  This was one of my first times eating at CAVA, and from start to finish, the experience was excellent. There was a bit of a line when we arrived, but it moved quickly and efficiently. Ordering was simple and straightforward—you just tell them what you’d like, and they build your bowl right in front of you. I was especially impressed by the portion sizes. At places like this, portions can sometimes feel skimpy, but that definitely wasn’t the case here. I received a generous serving of rice and greens, and the amount of chicken was more than I expected. Almost every bite had a piece of chicken in it, which I really appreciated. They’re also very generous with the sauces. Since I enjoy the sauces, I was happy to be able to add plenty without feeling limited. The restaurant itself was clean, comfortable, and a great place to sit and chat. Overall, the food was delicious, and for the price and quantity you receive, it’s an excellent value. I had a great experience and would definitely recommend CAVA for both the quality of the food and the value you get.
• JW

  Jennifer Williams

  Feb 12, 2026
  5.0
  Aniya is TOP TIER every time she waits on me. Her service is excellent and she is always smiling. The food is prepared very well and the restaurant is always clean. 2 stars for atmosphere ~~>One thing I did not like but I won’t let it reflect on the normally great service was the energy from the manager. He was at the counter when no one else was there- and rather then wait on me - he left the space to order someone else to serve me and then stood behind me on line and just waited leaning on the wall. It was very strange and made me uncomfortable-
• SH

  Syketa Harris

  Jan 30, 2026
  1.0
  This was my first time visiting the CAVA location in King of Prussia, and unfortunately it will be my last. From the moment I walked in, I did not feel welcomed. When I asked for basmati rice, the worker automatically put brown rice on my platter. The signage listed one option as “brown rice,” with only a very small note indicating it was basmati, while the other option was clearly labeled “saffron basmati rice.” No clarification was given, and a simple follow-up question could have avoided the confusion altogether. The portions were extremely small, about two tablespoons of rice with very little chicken. When I asked for more rice and more chicken, it felt like a major inconvenience to the worker. I was told I would need to pay extra, yet the extra portions I paid for were the same amounts I normally receive as standard portions at other CAVA locations. Essentially, I paid extra just to receive what is considered normal elsewhere. The tzatziki sauce was also watery, which only added to the disappointment. On top of everything else, there were only three employees working, which clearly is not enough, and the understaffing shows in both the service and overall attitude. Between the poor customer service, unclear signage, small portions, watery sauce, and understaffing, the experience was frustrating from start to finish. I don’t have time for the attitude or paying extra just to receive a normal portion.

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