McDonald's

Reviews

• TL

  Teresa Leo

  4 days ago
  1.0
  I don’t ever leave bad reviews, but the experience I had at this location was unacceptable — specifically because of the manager on duty. I placed a mobile order through the McDonald’s app and paid with my Cash App card. I only had enough money on that card to get my son something to eat. The app clearly showed that my order went through, and the $15 was immediately taken out of my account. When I pulled up to the drive-through, the first employee told me everything looked fine and to pull forward to the next window. At that point, a different employee got the manager, who came over and told me there was “nothing she could do.” She said she couldn’t cancel the order, couldn’t refund me, and that I would just have to wait and “maybe” the refund would come back in a couple of days. I showed her on the app that the order was confirmed and showed her that the money was already taken from my account. Instead of helping or trying to resolve the issue, she was dismissive, rude, and made me feel like I was the problem. I was essentially told I wasn’t getting my $15 back right now and there was nothing they would do — even though they had already taken the money. It wasn’t just the lack of a solution, it was the attitude. As a parent just trying to get my child something to eat with the only money I had available on that card, the way I was treated was degrading and completely unprofessional. Customer service — especially from a manager — should never make someone feel that way. I don’t ever leave bad reviews, but the experience I had at this location was unacceptable — specifically because of the manager on duty. I placed a mobile order through the McDonald’s app and paid with my Cash App card. I only had enough money on that card to get my son something to eat. The app clearly showed that my order went through, and the $15 was immediately taken out of my account. When I pulled up to the drive-through, the first employee told me everything looked fine and to pull forward to the next window. At that point, a different employee got the manager, who came over and told me there was “nothing she could do.” She said she couldn’t cancel the order, couldn’t refund me, and that I would just have to wait and “maybe” the refund would come back in a couple of days. I showed her on the app that the order was confirmed and showed her that the money was already taken from my account. Instead of helping or trying to resolve the issue, she was dismissive, rude, and made me feel like I was the problem. I was essentially told I wasn’t getting my $15 back right now and there was nothing they would do — even though they had already taken the money. It wasn’t just the lack of a solution, it was the attitude. As a parent just trying to get my child something to eat with the only money I had available on that card, the way I was treated was degrading and completely unprofessional. Customer service — especially from a manager — should never make someone feel that way.
• TJ

  The J

  6 days ago
  2.0
  It's a decent McDonald's except last minute night shift workers can be horrible. I dont know if a manager here trains their employee to say thanks to a customer when the customers say thanks. Also, one of the workers were spraying the cleaning liquid RIGHT NEXT to me when I was eating. Thats very unacceptable because if the spray goes into my food I'm ready to sue and call my lawyer for murder attempt or equivalent.
• VK

  Viktor Khudiaiev

  Feb 16, 2026
  5.0
  It’s best Macdonald what I ever see in US. Huge playground inside, clear, good service.
• LT

  Luisr Tenoriohernandez

  Jan 23, 2026
  5.0
  La comida está bueno
• BS

  Brian Shepherd

  Jan 9, 2026
  1.0
  Associate dropped bag out of drive through window. In the rain asked to get what was in bag replaced. All they did was rebag it. 1 out of 4 orders are always wrong if there was another closer I would quit this one. Sad.

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