McDonald's

3.7
684 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
399 Scarlet Rd New Garden Shopping Cntr, Kennett Square, PA
19348, United States

Hours

Reviews

3.7
684 reviews
5 stars
293
4 stars
144
3 stars
94
2 stars
39
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and rude or inexperienced staff.

Food Quality

Many reviews highlighted issues with cold, overcooked, or incorrect food orders, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness in certain areas, others reported unsanitary conditions, including dirty floors and bathrooms.

Inconsistent Experience

Customers experienced a wide range of service quality, with some praising the location while others expressed frustration with repeated problems.

Play Area

The play area received positive feedback, especially from families, as a great feature for children.
  • BS
    Brian Shepherd
    3 days ago
    1.0
    Associate dropped bag out of drive through window. In the rain asked to get what was in bag replaced. All they did was rebag it. 1 out of 4 orders are always wrong if there was another closer I would quit this one. Sad.
  • PC
    Peter Chrisbacher
    Dec 29, 2025
    1.0
    App is AWFUL and the opposite of intuitive. Local store provides poor service, even when you ask for help with their malfunctioning kiosks. Corporate is worse and uses AI to generate support emails that don't address your issue and deliver zero satisfaction. VERY DISAPPOINTED, so I no longer support this restaurant or chain.
  • EB
    Elizabeth Boys
    Dec 21, 2025
    1.0
    Hands down the absolute worst McDonalds I’ve ever been to. I’ve been there 3 times in the last month (it’s on my way home from work) and all 3 times it was a teeeible experience. 1st time- went through drive-thru, there was two people ahead of me and one person behind me and they parked all of us to wait for our food. They finally brought my food out and I started driving home and my cheeseburger was so messy with ketchup and grease that it was hard to hold and with also being somewhat cold, I threw it back in the bag and decided to eat my apple pies instead. Both apple pies were ice cold. I do not like eating my food that is supposed to be hot as cold food so I threw them back in the bag as well. $15 spent on cold food and a 15 minute wait. I chalked it up to must’ve been short staffed & an off night. 2nd time I went, I went in. Oh my gosh I’m surprised the board of health hasn’t shut this place down. I walked in near the drive thru which is near the beverage station and it was absolutely disgusting! The floor had spilled soda all over it with dirty napkins on the floor and the paper from the straws tossed all over the place. The counter where you get your drinks was gross, soda spills all over it, trash all over it and one machine broken. Needless to say, I did not order a drink. I ordered my food and got it to go. My burger was fine but my apple pies were once again cold. I don’t mean cold as in room temp either, I mean actually cold. This time, I was actually irritated, more money down the drain due to laziness of the staff not doing their job. 3rd time I went I hoped for the best. I forgot to take lunch with me to work and I was absolutely starving. I went through drive thru again. I was told to park again even though I was the only one in the drive thru. I only ordered a burger and apple pie. Once they brought my food out I took a bite of my burger and the bun was hard and stale, tried my apple pie and cold AGAIN!!! Are you kidding me?! This time I’ll so angry. Three visits in a month and all 3 times were a complete waste of time and money. I spent $50 on trash that I never got to eat. I stopped at a McDonalds by my house this weekend and my burger was great and my apple pies were delicious and WARM as they should be. I’m not sure what the problem is with this location whether they are seriously short staffed or if they are too lazy to do their job but I will never go tp this place again.
  • EE
    emmy
    Dec 21, 2025
    1.0
    There was a hairy hair tie wrapped in the bottom of my frie container. I could follow through with legal action for this if i get sick. And it took 10 minutes to get our food when we were the only people in the drive threw! THERE WAS A HAIRY HAIR TIE I REPEAT!!!!!!!!!!!
  • IM
    Isaiah Magana
    Dec 17, 2025
    1.0
    Every time I come here there is a problem, not enough staff, food is cold, this last time had to be the worst. Waited in line for drive through for 15 minutes and was stuck bc had line behind me and in front. Ordered and proceeded to wait in line for another 25 minutes, and the manager even went on the tablet at the window I was at avoided to look at me and disappeared again. I wish I could say I was exaggerating the time but this McDonald’s is truly garbage.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 399 Scarlet Rd?

McDonald's at 399 Scarlet Rd is open daily from 5:00 AM to midnight.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery every day from 5:00 AM to midnight, including same-day and no-contact delivery options.