Customers reported mixed experiences with food quality, with some enjoying fresh and tasty meals while others received undercooked or poorly prepared items.
Service
Service quality varied significantly; some customers praised friendly and accommodating staff, while others experienced slow service and order inaccuracies.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in restrooms and dining areas, indicating a need for better maintenance.
Value
Many customers appreciated the reasonable prices and value for money, especially with special deals, although some felt portions were lacking.
Atmosphere
The atmosphere received mixed reviews, with some noting it as typical for a fast food setting, while others pointed out the need for updates and cleanliness.
SN
Samantha Noel
Oct 2, 2025
5.0
I had a terrible experience yesterday with my food being uncooked and just awful, when a called yesterday ,the person who answered told me they would "put it back in the fryer" I called today when a manager was on duty. Her name is Amanda, she kept apologizing and offered to remake everything herself today or the other manager would make it if she's not there. I will be going up this evening to get it. I absolutely give Amanda 5 stars for how much she apologized and felt bad for my experience and how she was willing to fix everything right away. She also stated she will be letting the employees know they can NOT reheat food that's left the store.
KC
Kevin Cinko
Sep 10, 2025
4.0
Food was great and fresh. Nothing waiting on heat lamps. Took our order and made it. Staff were friendly. Prices were decent. Everything is expensive anymore.
They had a burger special. 2 double cheeseburgers for $7 or 2 single cheeseburgers for $5.
Only 4 stars for thr atmosphere because its a Dairy Queen. Its fast food so thats what you get.
TE
Tripl E
Sep 19, 2023
4.0
Mint Oreo blizzard!
AB
Ashley Baker
Jun 16, 2019
1.0
Forgot 3 sundaes. Had to tell them 2 times . Gave us half melted ice cream. Gave us people in drive thru behind us....ugh
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill at 2026 William Penn Ave serve?
They serve soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill in Johnstown, PA?
They are open every day from 11:00 AM to 8:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location offers a drive-thru service for customer convenience.
Is there seating available inside Dairy Queen Grill & Chill?
Yes, there is seating available for customers who want to dine in.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and is good for kids.
Does Dairy Queen Grill & Chill provide free WiFi?
Yes, free WiFi is available at this location.
How can I get exclusive deals for Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals.
What are some nearby places of interest around Dairy Queen Grill & Chill?
Nearby places include Parkhill Medical Center for health services, Dollar General for shopping, and Martin General Stores for convenience and gas.
How can I plan a visit combining Dairy Queen Grill & Chill and local attractions?
You can enjoy a meal or ice cream at Dairy Queen before visiting nearby attractions such as Pringle Manor for arts and entertainment or Summit Chapel United Methodist for cultural visits.
Are there medical facilities near Dairy Queen Grill & Chill in Johnstown?
Yes, Parkhill Medical Center and Conemaugh Physician Group - Park Hill are nearby for medical and family practice needs.