Dunkin'

3.8
507 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Irwin, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9504 Lincoln Highway E, Irwin, PA
15642, United States

Hours

Reviews

3.8
507 reviews
5 stars
240
4 stars
107
3 stars
67
2 stars
23
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous customers reported rude and dismissive behavior from staff, leading to a negative experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and drinks made improperly.

Drive-Thru Efficiency

While the drive-thru service is often quick, it is also noted to cause traffic issues and can lead to mistakes in orders.

Product Quality

Customers frequently mentioned dissatisfaction with the quality of food and drinks, including stale donuts and poorly made beverages.

Cleanliness and Atmosphere

The location was described as clean, but the atmosphere was criticized for being loud and uninviting after a recent remodel.
  • NR
    Nichole Rachael
    Sep 25, 2025
    1.0
    If I could give them less stars I would! Let me first syart by saying, my daughter and I always look forward to our thursday morning girls coffee dates before school. A few years ago I got diagnosed with POTS and a cardiac issue, I cant have caffine anymore, however I still enjoy the taste of it. Today we went through drive thru and I specifically asked for a decaffeinated iced, latte, they handed me a hot extra espresso shot latte.... I called them and said I specifically asked for decaffeinated that I would never ask for espresso and the GM argued that she heard extra espresso, that's not something id ever do bc I will have heart palpitations for it. When I came.back to get a new drink she was so incredibly rude and continuous argues with me. I did end uo getting a new drink but I think we will be choosing somewhere else to have our morning dates for now on. Staff is so rude in here and they were irritated that I even asked for them to remake it. Ive never been so disrespected in my lifem usually I love leaving good reviews but this out a bad taste in my mouth. I get things are hard out there and some.people dont like their jobs, but at least treat people correctly when they did nothing wrong and you got the order wrong.
  • DM
    Desiree Mcfarland
    Sep 25, 2025
    1.0
    This used to be my favorite Dunkin until about 8 mths ago. The coffee is ALWAYS nasty. The food is never made correctly. The older lady at the drive thru window is nastier than the coffee. I used to go every day now I will drive to the Greensburg location out of my way to bypass this one.
  • EE
    Erica
    Aug 20, 2025
    1.0
    I ordered a refresher drink and sandwich and the staff was extremely rude and miserable. The service was awful. It was definitely an environment I will not be subjecting myself to again.
  • RH
    Rick Heyz
    Jun 29, 2025
    1.0
    Older ladies working the counter with a line out the door. She was not real fast and was miserable.
  • RG
    Rishith Gundavarapu
    Jun 20, 2025
    1.0
    I ordered for a large matcha latte with less ice and more than half of the glass was empty. I asked why is it like this the reply was there is less ice so that’s the quantity we give for large. If I wanted it to look full they would add ice which means they are just selling a glass of ice. This was never the case with any other Dunkin

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Irwin, PA?

Dunkin' in Irwin, PA is open Monday through Saturday from 4:30 AM to 9:00 PM, and Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.