In 2007, the Indiana Regional Medical Center asked us if we would be interested in having a small shop in their lobby. We immediately said yes. We have all spent times in hospitals – they’re scary, tiring, and confusing. Our goal at this shop was to be a friendly face the moment you walk into the hospital. We can make you a latte and give you directions to where you need to go.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.