Chipotle Mexican Grill

2.0
372 reviews
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About

Mexican Restaurant
Chipotle The Waterfront is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
650 E Waterfront Dr, Homestead, PA
15120, United States

Hours

Reviews

2.0
372 reviews
5 stars
68
4 stars
16
3 stars
13
2 stars
28
1 star
247

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, floors, and food preparation areas.

Food Quality

Customers frequently complained about the food being cold, bland, or improperly prepared, with some mentioning issues like raw chicken and missing ingredients.

Service Speed

Many reviews noted slow service, with long wait times for orders and staff appearing unmotivated or disorganized.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong ingredients.

Customer Service

While some employees received praise for their friendliness, many reviews criticized the overall customer service as rude and unhelpful.
  • AA
    Aaron
    Nov 3, 2025
    1.0
    Portion sized looked like something you get at a taco bell off the value menu. Food somehow was not prepared when I got there even though they had 15 extra minutes but somehow when it finally got put out it was cold. It was almost impossible to find the meat in the food. I would stay away from this one.
  • GA
    Gültac Aslanlı
    Oct 26, 2025
    1.0
    We just bought two bowls from Chipotle. They charged us $38 for two bowls. We approached the employee to tell him that this was a scam. He looked us in the eye and told us it was true. We were scammed, don't let this happen to you. And someone should take care of these situations.
  • KM
    Kenan Memmedov
    Oct 26, 2025
    1.0
    I bought two bowl meals and added meat as an extra. I was going to pay $26.80 in total for the two meals, but they overcharged me for one additional meal. I came back and showed them the receipt, but they refused.
  • JS
    Jana Savelkova
    Oct 25, 2025
    1.0
    When the reviews say two stars...better believe it. At first we thought they had decent portions and nothing was seemingly wrong with the food. Then I bit into piece that was so disgusting I still shiver when I think of it. I am never stepping my foot there again, and I say that as someone who used to love Chipotle.
  • BJ
    Brandy Jackson
    Oct 14, 2025
    2.0
    Update: I provided feedback and was offered nothing for consolation. I’ve not eaten here in over a year, for me they were always too busy, out of fajita veggies, and dirty but that was not this experience. I ordered the family style meal originally for expected company but ended up having it over the course of a few days for my family of four. Let’s start with the good. I had a very pleasant service experience from “J” I’m so sorry I’m blanking on his full name but he greeted me when I walked in, he spoke highly of his team, and he assisted me with no hesitation with the missing items from my large order. It was a pleasure to speak with him! Now the nitty gritty: I originally placed a pick up for drive through but I was waiting behind cars past my pick up time and figured for this type of order there would be a lot to check for I would just go in anyway. Wonderful service glad I did and at opening the restaurant was clean and well stocked. At the time I was the only one in there. Knowing that we spend about $30-40 for our family normally I think this was definitely a value meal. Originally they gave me two bags that had all the hot food items “J” generously made sure I got my chips, tortillas and cold toppings. Disappointed that they didn’t check the full meal in the back, also again didn’t come in the advertised box just bags. My biggest complaint is everything tasted bland/watery. Looked really good and smelled the same but it definitely lacked in taste. For the family meal you cannot order more than one meat or the fajita veggies hence my steak and veggies on the side. That had a little flavor, also had the chimichurri which was garlic heavy and smelled good but if anything was just spicy and oily. You get a good portion of chicken and rice, the beans there were a lot left over. Wish you got more lettuce, more cheese, there was plenty of sour cream because I asked for it, queso and the salsas. Would l go back and or order this again, probably not nothing tastes like chipotle originally did. This absolutely lacked freshness and flavor.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at The Waterfront serve?

Chipotle Mexican Grill at The Waterfront serves customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 650 E Waterfront Dr?

Chipotle is open daily from 10:45 AM to 11:00 PM.