Chipotle The Waterfront is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, floors, and food preparation areas.
Food Quality
Customers frequently complained about the food being cold, bland, or improperly prepared, with some mentioning issues like raw chicken and missing ingredients.
Service Speed
Many reviews noted slow service, with long wait times for orders and staff appearing unmotivated or disorganized.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong ingredients.
Customer Service
While some employees received praise for their friendliness, many reviews criticized the overall customer service as rude and unhelpful.
AA
Aaron
Nov 3, 2025
1.0
Portion sized looked like something you get at a taco bell off the value menu. Food somehow was not prepared when I got there even though they had 15 extra minutes but somehow when it finally got put out it was cold. It was almost impossible to find the meat in the food. I would stay away from this one.
GA
Gültac Aslanlı
Oct 26, 2025
1.0
We just bought two bowls from Chipotle. They charged us $38 for two bowls. We approached the employee to tell him that this was a scam. He looked us in the eye and told us it was true. We were scammed, don't let this happen to you. And someone should take care of these situations.
KM
Kenan Memmedov
Oct 26, 2025
1.0
I bought two bowl meals and added meat as an extra. I was going to pay $26.80 in total for the two meals, but they overcharged me for one additional meal. I came back and showed them the receipt, but they refused.
JS
Jana Savelkova
Oct 25, 2025
1.0
When the reviews say two stars...better believe it. At first we thought they had decent portions and nothing was seemingly wrong with the food. Then I bit into piece that was so disgusting I still shiver when I think of it. I am never stepping my foot there again, and I say that as someone who used to love Chipotle.
BJ
Brandy Jackson
Oct 14, 2025
2.0
Update: I provided feedback and was offered nothing for consolation.
I’ve not eaten here in over a year, for me they were always too busy, out of fajita veggies, and dirty but that was not this experience. I ordered the family style meal originally for expected company but ended up having it over the course of a few days for my family of four.
Let’s start with the good. I had a very pleasant service experience from “J” I’m so sorry I’m blanking on his full name but he greeted me when I walked in, he spoke highly of his team, and he assisted me with no hesitation with the missing items from my large order. It was a pleasure to speak with him!
Now the nitty gritty:
I originally placed a pick up for drive through but I was waiting behind cars past my pick up time and figured for this type of order there would be a lot to check for I would just go in anyway. Wonderful service glad I did and at opening the restaurant was clean and well stocked. At the time I was the only one in there.
Knowing that we spend about $30-40 for our family normally I think this was definitely a value meal. Originally they gave me two bags that had all the hot food items “J” generously made sure I got my chips, tortillas and cold toppings.
Disappointed that they didn’t check the full meal in the back, also again didn’t come in the advertised box just bags. My biggest complaint is everything tasted bland/watery. Looked really good and smelled the same but it definitely lacked in taste.
For the family meal you cannot order more than one meat or the fajita veggies hence my steak and veggies on the side. That had a little flavor, also had the chimichurri which was garlic heavy and smelled good but if anything was just spicy and oily. You get a good portion of chicken and rice, the beans there were a lot left over. Wish you got more lettuce, more cheese, there was plenty of sour cream because I asked for it, queso and the salsas. Would l go back and or order this again, probably not nothing tastes like chipotle originally did. This absolutely lacked freshness and flavor.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at The Waterfront serve?
Chipotle Mexican Grill at The Waterfront serves customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 650 E Waterfront Dr?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Homestead, PA?
It is located at 650 E Waterfront Drive, Allegheny, Homestead, PA 15120, USA.
How can I order food from Chipotle Mexican Grill at The Waterfront?
You can order food online via their website or the Chipotle app, with links available for quick ordering through the app store.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses 53 real ingredients and prioritizes sourcing from farms that follow humane and sustainable practices to serve responsibly sourced, real food without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill at The Waterfront via email or phone?
You can reach them by phone at +1 412-685-2107 or email at PA.4755.TheWaterfron@chipotle.com.
What nearby restaurants are close to Chipotle Mexican Grill at The Waterfront?
Nearby restaurants include Steak 'n Shake, Popeyes Louisiana Kitchen, and Red Robin Gourmet Burgers, providing a variety of dining options near Chipotle.
Are there shopping destinations near Chipotle Mexican Grill at The Waterfront?
Yes, nearby shopping places include Waterfront Pittsburgh PA shopping center, Old Navy, Michaels Stores, and T.J.Maxx where customers can shop before or after dining at Chipotle.
What accommodations and travel services are located near Chipotle at The Waterfront?
Guests can find the Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG nearby, ideal for travelers visiting the area and dining at Chipotle.
What are some nearby entertainment or activity options around Chipotle Mexican Grill at The Waterfront?
Nearby entertainment includes Urban Air Adventure Park (an amusement park and arcade), Spirit Halloween (costume store), and New Dimension Comics for comic book enthusiasts.