Wendy's

3.2
1283 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
615 Park Avenue, Hershey, PA
17033, United States

Hours

Reviews

3.2
1,283 reviews
5 stars
404
4 stars
278
3 stars
162
2 stars
109
1 star
330

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unclean bathrooms.

Service Speed

Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews mentioned cold or poorly prepared food, including undercooked items and stale fries.

Staff Attitude

Several customers reported rude or unprofessional behavior from staff, impacting their overall experience.

Management Issues

Reviews indicated a lack of effective management, with understaffing and poor customer service being recurring themes.
  • PP
    Piper
    Nov 15, 2025
    1.0
    My boyfriend and I came here and the cashier, Mike, was absolutely awful. He wasn’t just rude,he was openly hostile to everyone who walked up to the counter. He kept interrupting people, rolling his eyes, making dramatic faces, and acting like doing his job was some huge burden. When I tried to change my order, he got irritated instantly, and when I tried to speak, he literally snapped, “uh hello, what do you want,” like I was bothering him by ordering food at a restaurant. It was hands down one of the worst customer service experiences I’ve ever had. If management thinks it’s acceptable to have someone this unprofessional representing their business, that says everything. I wouldn’t recommend this place to anyone.
  • BS
    Bhushan Sonaje
    Nov 11, 2025
    2.0
    We ordered both regular and spicy nuggets from Wendy’s for the first time in Hershey’s. The spicy nuggets were really disappointing and didn’t taste as good as they do at other Wendy’s locations. Definitely didn’t expect this kind of food quality from Wendy’s.
  • ET
    Expert Theif007
    Nov 8, 2025
    1.0
    Stop in after going to chocolate world with my family, my sister got a bacon double stack and the meat was flat out pink, along with my niece she got a jr bacon cheeseburger and the meat was flat pink. The manager said that's how they're made, which is so sickening. My sister works for Wendy's and knows that they're not made like that. On top of that the kid behind the register was making inappropriate faces towards my fiance, directly in front of me. In my opinion shittiest wendys I've ever been do n wouldn't ever recommend eating here at all
  • TD
    Tiffanie Diest
    Nov 3, 2025
    5.0
    Employee was on top of my order. Friendly and working hard, taking orders and bagging and serving them. Hard to gind good service was refreshing.
  • TL
    Tom Latchaw
    Oct 19, 2025
    1.0
    Absolutely disgusting!!! Understaffed, for the volume of costumers pouring in. Homecoming, and hershey park. We went in for take out, so we could wash our hands. My daughter ordered food while I took my grandchildren in to wash hands. 2 bathrooms, 1 with poopy underpants, the rest dirty to look at. I went out to tell my daughter lets go. Unfortunately she already ordered and paid. 3 people working total. The manager was taking orders and helping with the orders. Trash cans overflowing everywhere. Fries on the floor in dinning area. Sticking to the floor in front of the drink machine. The food order was cold. Please get this manager some help with staffing, if you care about your franchise. As much as I wanted to tell the manager what I thought of wendys that evening, I also wanted to wash my hands and help him get caught up.

Frequently Asked Questions About Wendy's

Is Hershey Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.