Dairy Queen Grill & Chill

3.9
358 reviews
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Business Details

1493 Herminie West Newton Rd, Herminie, PA
15637-1232, United States
(724) 446-1333
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1493 Herminie West Newton Rd, Herminie, PA
15637-1232, United States

Hours

Reviews

3.9
358 reviews
5 stars
186
4 stars
66
3 stars
29
2 stars
23
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer frustration.

Staff Behavior

Feedback indicated a mix of positive and negative experiences with staff, including reports of rudeness and unprofessional behavior from some employees.

Food Quality

While some customers enjoyed the ice cream, many expressed disappointment with the food quality, describing it as cold, overcooked, or poorly prepared.

Management Issues

Several reviews pointed to poor management practices, including inconsistent hours of operation and a lack of adult supervision among staff.
  • DD
    danielle
    Nov 15, 2025
    4.0
    Sit outside on benches.
  • MD
    Maria Darby
    Sep 5, 2025
    2.0
    This place has a been a go to place for my kids, my wife and myself. The food is normally is good but the past few times I been coming here even as a REGULAR almost everyday for something even as we speak I'm currently still waiting in line through the DRIVE THROUGH and its literally has been 45mins. They have been the slowest even more after new management. I thought it was going to get better but it went even more personally. My order is almost always messed up, they usually over sauce my food or put salt even though I tell them everytime and they still mess it up. Never mind for the fact there's more teens working there then adults. I'm all about kids learning and working BUT there really should be more adults in the place.
  • JL
    Jared Long
    Aug 4, 2025
    1.0
    Was hoping new management would mean something... but seems like same old same
  • MB
    Michael Balogh
    Jul 19, 2025
    5.0
    I've stopped here many times before and today was no exception. Lindsay waited on us and she was great. We ordered an additional item to go and she put it the freezer until we were ready to leave. Great food, great service. Staff is always efficient, friendly and helpful. Highly Recommended!
  • AS
    Andy Snyder
    Jun 18, 2025
    5.0
    Always delicious and pleasant staff.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ Cakes.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 8:45 PM.