Chipotle Havertown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted unsanitary conditions, including dirty tables and food preparation areas.
Service Quality
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Customers frequently complained about low food quality, including cold, undercooked, or improperly prepared meals.
Portion Sizes
Several reviews mentioned small portion sizes and inconsistency in the amount of food served.
Availability of Ingredients
Customers expressed frustration over the restaurant being frequently out of key ingredients.
NS
Nickolas Searock
Jan 4, 2026
3.0
Went on a Sunday afternoon wasn't the worst food. The place is very unsanitary dirty floors and garbage laying everywhere. Cold food
NF
Nicholas Fillhouer
Jan 3, 2026
1.0
I’ve visited this location twice, most recently 1/3 at 8:30pm (1.5 hours before close). They were out of lettuce, corn, pico, and fajita veggies. Since they were out of all of these toppings I asked if they could add guacamole for free. They were not willing. I ordered 2 bowls, one of which didn’t have sour cream but it was added by mistake, when I made the employee aware of the mistake he proceeded to dig his gloved hand into the bowl to dig out the sour cream, no apology, no offer for an alternative.
Despite all this the most disheartening part of my experience was how dirty the food preparation area appeared to be, (Beans mixed in with rice, meat mixed in with beans) and caked up salsas and spilled food all over the serving line. This was consistent with my first visit to this location in December.
I’ve been a Chipotle loyalist for a decade and have never had a poor experience at any other location across the country but this location’s standards for cleanliness, quality and customer service are far below the rest. The management team responsible for this location should be embarrassed. I will not be returning to this location.
CD
Chuong Doan
Nov 7, 2025
1.0
All the recent reviews are 1 star. I went in to check it out since I was at Lowe’s. They were right, place was dirty, messy food prep area, trash and stains. Service was non existence. I went next door. This place needs to be shut down!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Havertown serve?
Chipotle Havertown serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Havertown?
It is located at 116 W Township Line Rd, Delaware, Havertown, PA 19083, inside the Giant Shopping Center.
What are the operating hours for Chipotle Mexican Grill in Havertown?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Havertown offer pickup and delivery services?
Yes, Chipotle Havertown offers both in-store pickup and delivery options.
How can I place an order online for Chipotle Havertown?
You can order online via Chipotle's official website or their app available on the Apple App Store.
Can I join a rewards program at Chipotle Havertown?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What payment methods are accepted at Chipotle Mexican Grill in Havertown?
Chipotle Havertown accepts credit cards and offers gift cards as payment methods.
I need to pick up some groceries or visit a bank before eating at Chipotle Havertown. Are there any nearby places for these needs?
Yes, Giant Food Stores grocery and Citizens Bank Supermarket Branch are nearby your Chipotle location for your convenience.
Where can I get coffee or a snack near Chipotle Havertown?
Nearby options include Panera Bread and Starbucks, both great for coffee and snacks before or after your meal at Chipotle.
If I need eye care or a haircut before visiting Chipotle, where can I go nearby?
Visionworks Quarry Center is nearby for eye care and Supercuts is available for haircuts and beauty services.