Wendy's

3.4
805 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
555 West Lancaster Ave., Haverford, PA
19041, United States

Hours

Reviews

3.4
805 reviews
5 stars
285
4 stars
185
3 stars
108
2 stars
55
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Wait Times

Customers frequently complained about long wait times for both drive-thru and in-store orders, often with no clear reason for the delays.

Food Quality

Several reviews mentioned food being stale, cold, or poorly prepared, with some customers experiencing food safety issues.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of effective staff training.
  • BT
    Brad Toll
    Nov 12, 2025
    1.0
    I wouldn't recommend breakfast at this Wendy's, waited for someone to come up to the counter even after yelling hello. The employee standing there wouldn't even talk to me. Someone came from the back. I want to order, coffee wasn't allowed to be made by me they put cream and sugar in you can't do it yourself.The vending soda machine was totally empty of almost everything. No power drinks no vitamin drinks no Lemonade's minute maids no tea 1 or 2 sodas but they did have water. But no ice. I ordered two breakfast sandwiches he couldn't speak English well enough to understand. So I pointed. The sandwiches were given to me cold. I had to eat in my sweatshirt and coat because they refused to turn the heat on or repair the unit he said. I asked for condiments he brought salt and pepper. Everything else they charge, almost as much as a sandwich. Overall I would never go back to this Wendy's ever again under any circumstances. The atmosphere is bad the food is cold and bad, you can't have a decent cup of coffee and you can't even drink something from the vending machine. Nor did they have any of the fresh lemonades the units covers are off and empty. They talk about underperforming Wendy's how about don't even waste your time going drive by.
  • PF
    Patrick Fota
    Nov 3, 2025
    1.0
    This has to be the worst Wendy’s I’ve ever been to. I ordered the Asiago Ranch Chicken Club Combo. He asked me what drink I wanted and I said I will use the drink machine. He told me it was empty and he would have to give me a drink from the drive thru machine. When I received my food, the fries were over cooked and I could tell by the taste they haven’t changed their oil in a long time. I went to get ketchup to drown the taste of the fries and that was also empty. When I unwrapped my sandwich I discovered I was given just a regular spicy chicken sandwich. I was afraid to ask for a replacement and risk having something done to a new sandwich. When finished I went to throw my trash out only to notice every trash can was full. As I left I noticed every trash can outside was full and overflowing. It’s quite obvious that whoever owns this restaurant doesn’t care about it.
  • GB
    Gary Battaglia
    Nov 1, 2025
    1.0
    The absolute worst service 11/1 at 11:45 am. They got our order wrong after repeating the order 3 times then left out our soda then gave us attitude when we asked for a straw.
  • HS
    harriet siegel
    Oct 26, 2025
    1.0
    10/24 I entered drive up line about 1245 pm and was told there would be 20 minutes wait for all food. I said ok no hurry. 15 minutes later I gave my orderThen asked if I could have few napkins. Rudely told we ran out of napkins yesterday. I left. Poor service and rude help!!Also glassy eyed! With such a prestigious location, you should have more courteous help.
  • CC
    Chyna Carr
    Oct 9, 2025
    1.0
    Constantly locks the door and refuses to service customers that are in the lobby. Their ability to look you dead in the eye and ignore you is actually impressive. I have placed mobile orders during my limited lunch break and not been able to get them because they felt like locking the door. I’ll eat a pinecone before I eat here again.

Frequently Asked Questions About Wendy's

Is Haverford Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.