Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hatfield, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unprofessional behavior from staff, including aggressive responses and lack of acknowledgment towards customers.
Order Accuracy
Many customers reported frequent mistakes with their orders, including wrong items and incorrect modifications, leading to frustration and dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, including dirty tables and poor overall cleanliness.
Speed of Service
Customers consistently noted slow service, particularly in the drive-thru, with long wait times and disorganization.
Product Quality
Feedback indicated issues with food quality, including stale items and poorly prepared drinks, contributing to negative experiences.
PN
P N
3 days ago
3.0
It’s sad I have to say this because for a long time it’s only place we would go.
So.. Have to say this WAS the best dd till they decided to transfer old manager and put new manager !!!
Past manager ran it 100% clean, always product, 99% correct orders, clean , I actually left Starbucks for it !
But now tables floor dirty on and off product not right unless certain staff is on ( we found weekends really not good) geeze no napkins???
Gonna cross my fingers old manager returns but for know we choose bounce Starbucks and dd
TD
Ty Dudley
Oct 31, 2025
1.0
I placed an online order for the Halloween themed munchkins for my students. When I received my order, there was not one Halloween themed munchkin, so I kindly asked her was there not any because they Were available or online and already paid for. She Aggressively handed the bag to me without Any explanation at all.. I literally would’ve had no idea there wasn’t any unless I looked in a bag. She proceeded with an immediate aggressive demeanor To tell me “NO!” , there wasn’t any anymore. Mind you this was 8 something in the morning on Halloween day And they literally had nothing Halloween Themed. I asked, would it be possible to have a refund please because these Munchkins were for a Halloween party for my students. She proceeded to lean forward out the window in literally scream at me and tell me NO and starts getting very mean and rude. This was a very disappointing experience, especially because I come there almost every morning for yearssss. I’m always super kind to everyone the way I was treated this morning was completely uncalled for and beyond unprofessional. She completely ruined my morning and my students Halloween party. The situation could’ve been handled completely different, she chose to resort to immediately being very disrespectful and screaming at me. God forbid a customer ask a question about the item I already paid for.
DH
Doreen Hespell
Oct 13, 2025
1.0
Terrible evening shift relative to making a decent coffee,latte etc. I’ve tried several times and it’s always poor.
HH
Holly Hepworth
Oct 1, 2025
1.0
Just got a hafe dozen French crullers. They were the worst I have ever tasted! Dry and hard as a rock!! They tasted a week old. Threw the whole hafe dozen away after the first bite! They were HORRIBLE!!!
JC
Jae Curley
Aug 8, 2025
5.0
Only ordered an ice coffee and some munchkins for the children but the munchkins seemed fresher than any other Dunkin I've been to and I went 2 separate times and each time was just as good.