Panera Bread

3.8
569 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Harrisburg is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5125 Jonestown Road, Harrisburg, PA
17112, United States

Hours

Reviews

3.8
569 reviews
5 stars
272
4 stars
124
3 stars
62
2 stars
31
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, particularly in the drive-thru and during order pickups.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, missing items, and inconsistent food quality.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Staff Performance

Customer experiences with staff varied; some praised friendly and helpful employees, while others reported rude or unhelpful service.

Pricing Concerns

Customers frequently noted that prices were high relative to portion sizes and food quality.
  • GH
    Garth Hess
    Nov 15, 2025
    3.0
    Very slow drive thru.
  • VV
    Vicki
    Oct 19, 2025
    1.0
    Worst Panera experience ever!!! My husband and I each got a Grilled Chicken Avacado BLT which was litterally falling apart. The chicken was in itty bitty pieces maybe 1/4 inch square and there was hardly any in the bread. Service took almost a half hour from the time we ordered till we got our food. Everything was in to go bags rather than on dishes like others had and we asked for dine in. After being told to get cups at the pickup window no one would give us any until I went to the front counter and asked stating that we were waiting a while. We were never asked whether we wanted chips or an Apple and we got no pickle like we used to.Have those options been discontinued? Terrible experience! Not sure if/when I will go back!!!
  • NK
    Natalia Kuhn
    Oct 19, 2025
    1.0
    The drive through took over 30 min, and I was the only customer there, we eventually just walked inside to pick up our order.
  • TA
    Tracy Alsedek
    Oct 18, 2025
    3.0
    I had one of those Dippers it just wasn't anything special. We also had the seasonal soup too much spice takes away the natural flavors. The bread was good though, as always
  • AZ
    Alexa Zies
    Sep 20, 2025
    2.0
    I ordered delivery through Panera and thought it would be coming from them but later found out it was through doordash. I messaged my driver because at this point it had been 45 minutes since I ordered. I told him I need it to be here within 10 minutes, because he was still out delivering other orders and hadn’t even picked mine up yet. Why are you taking my order when you havent even finished the ones you have already! Then he said “not my problem”. Terrible customer service and will never order delivery through them again as long as they’re using DoorDash.

Frequently Asked Questions About Panera Bread

Does Panera Bread Harrisburg accept reservations?

No, Panera Bread Harrisburg does not accept reservations.

What are the opening hours of Panera Bread Harrisburg?

Panera Bread Harrisburg is open daily from 7:00 AM to 9:00 PM.