Dunkin'

3.4
455 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harrisburg, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
530 N Progress Ave, Harrisburg, PA
17109, United States

Hours

Reviews

3.4
455 reviews
5 stars
171
4 stars
86
3 stars
53
2 stars
32
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude and dismissive staff, particularly a manager named Tia.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong items and poorly made drinks, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unclean conditions, particularly in the restroom and overall store cleanliness.

Wait Times

Customers frequently reported long wait times at both the drive-thru and inside the store, often exceeding 20 minutes.

Product Quality

There were complaints about the quality of food and drinks, including stale donuts and poorly made coffee.
  • EE
    Echo
    1 day ago
    1.0
    The customer service here lacks very badly. The worker whom if I’m not mistaken is of Hispanic descent she has no type of good customer service. Let’s start by saying she rushes your order on top of giving a nasty attitude while doing so. There’s no need to have manners with her because she lacks to have any herself my order is always either wrong or just simply burnt. I literally hate stopping at this location it’s a terrible experience.
  • EL
    emalee lindsey
    Dec 10, 2025
    1.0
    The absolute worst service you could possibly get from a place would be here…. My husband went in for a coffee and some food.. the manager then was handling a drive trough order and sold the food he purchased to the drive through person THEN wouldn’t even give his money back… so he then just walked out…. This is sickening that people are this cruel… AND A MANAGER AT THAT! All employees are rude and disrespectful to the customers.. one of their names being TIA…
  • MM
    michelle miller
    Oct 28, 2025
    5.0
    I go almost every day and get an iced dunkelatte and some days a strawberry daydream refresher for my daughter. They are the only dunkin that makes the dunkelatte really well. The staff are always super polite and in a good mood no matter who is there! They are friendly and always have smiles. I love going there almost daily for my drink! If the staff see this, thank you for always being friendly and kind. Yall are amazing! Not a lot of places have the customer service like they do anymore.
  • VM
    Veluri Manasvi
    Jul 17, 2025
    1.0
    I recently purchased a matcha latte and was very disappointed with the quality. The matcha powder and milk were not mixed properly, resulting in a drink that was mostly plain milk. It completely ruined my appetite and left me feeling nauseous for quite a while. Also when I brought up my concern, the staff was extremely rude and responded with dismissive and inappropriate expressions. This was a very unpleasant experience overall.
  • AB
    Aneatra Brunson
    May 28, 2021
    1.0
    The wait for drive thru is despicable

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 530 N Progress Ave, Harrisburg, PA?

Dunkin' at this location is open Monday through Saturday from 5:00 AM to 8:00 PM, and Sunday from 5:00 AM to 8:00 PM.

Does Dunkin' in Harrisburg, PA offer delivery or pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.