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Dunkin'

3.4
(458 reviews)

Business Details

(717) 545-1555
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harrisburg, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
530 N Progress Ave, Harrisburg, PA
17109, United States

Hours

Reviews

3.4
458 reviews
5 stars
175
4 stars
86
3 stars
52
2 stars
32
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some staff being friendly and polite, while others, particularly a specific employee named Tia, are reported to be rude and dismissive.

Order Accuracy

Multiple reviews highlight issues with order accuracy, including incorrect items being served and complaints about food quality, such as burnt sandwiches and watered-down drinks.

Cleanliness

Several customers noted that the location was not clean, with specific mentions of dirty restrooms and unkempt dining areas.

Wait Times

Customers frequently reported long wait times both in the drive-thru and inside the store, often exacerbated by staffing issues.

Product Quality

There are numerous complaints regarding the quality of food and beverages, including stale donuts, poorly made drinks, and overall dissatisfaction with the food served.
  • ZH
    Zoe Hoffman
    Jan 29, 2026
    5.0
    Staff is very nice! Food is always warm & my drink is always done correctly!!
  • EE
    Echo
    Jan 11, 2026
    1.0
    The customer service here lacks very badly. The worker whom if I’m not mistaken is of Hispanic descent she has no type of good customer service. Let’s start by saying she rushes your order on top of giving a nasty attitude while doing so. There’s no need to have manners with her because she lacks to have any herself my order is always either wrong or just simply burnt. I literally hate stopping at this location it’s a terrible experience.
  • EL
    emalee lindsey
    Dec 10, 2025
    1.0
    The absolute worst service you could possibly get from a place would be here…. My husband went in for a coffee and some food.. the manager then was handling a drive trough order and sold the food he purchased to the drive through person THEN wouldn’t even give his money back… so he then just walked out…. This is sickening that people are this cruel… AND A MANAGER AT THAT! All employees are rude and disrespectful to the customers.. one of their names being TIA…
  • MM
    michelle miller
    Oct 28, 2025
    5.0
    I go almost every day and get an iced dunkelatte and some days a strawberry daydream refresher for my daughter. They are the only dunkin that makes the dunkelatte really well. The staff are always super polite and in a good mood no matter who is there! They are friendly and always have smiles. I love going there almost daily for my drink! If the staff see this, thank you for always being friendly and kind. Yall are amazing! Not a lot of places have the customer service like they do anymore.
  • TS
    Tyrone Smalls
    Jun 16, 2025
    5.0
    It was the worst

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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