Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being friendly and polite, while others, particularly a specific employee named Tia, are reported to be rude and dismissive.
Order Accuracy
Multiple reviews highlight issues with order accuracy, including incorrect items being served and complaints about food quality, such as burnt sandwiches and watered-down drinks.
Cleanliness
Several customers noted that the location was not clean, with specific mentions of dirty restrooms and unkempt dining areas.
Wait Times
Customers frequently reported long wait times both in the drive-thru and inside the store, often exacerbated by staffing issues.
Product Quality
There are numerous complaints regarding the quality of food and beverages, including stale donuts, poorly made drinks, and overall dissatisfaction with the food served.